Sam
The worse Custmer Service and they are…
The worse Custmer Service and they are Scam be careful
Response from Med MartNov 13, 2023
Hi there, This was an odd review to see so I dissected this order, listening to calls and the sequence of events that occurred as well as the email chain. As I am a real person and know that not every company and their people are perfect, I was prepared to accept fault however I will respectfully beg to differ with you. An order was placed on our website privately, not through one of our sales support staff. This was placed in the evening on 11/6/23. Your order was sent for fulfillment and on 11/9/23 we received a request to place the order on hold from shipping while a decision was being made if this were the right product that was needed. On that same day, we attempted to hold the order and we were told by Drive Medical that it was already too far along and would be shipped that day and couldn't be pulled from the truck it was loaded on, meaning this was unable to be cancelled or held. Management got involved and they were able to get the order held from shipping for you and that was confirmed same day on the 9th. I see that on Thursday the 9th, when you were told initially that the order could not be cancelled or held, that you disputed the fact of our return policy for restock charges saying you weren't made aware of that prior to the order. Our return policy is located at the bottom of every page on our website and being as though this was done privately, a sales rep wouldn't have informed you of that ahead of time either. In our checkout, which was used for this order, prior to placing an order, you checked the box that agreed that the return policy was reviewed and accepted. If it wasn't you that placed this order, it was someone on your behalf that placed it and they marked the return policy review box. If the return policy wasn't actually reviewed, that wouldn't be something to suggest we did in any harmful way. The calls that were made to our customer support team were handled so very patiently and kindly and informing you that your request was received and we would be updating you accordingly once we get the cancellation confirmation from Drive. The initial request was for them to hold it, which was done. This order has been confirmed cancelled and will be refunded in 3-5 business days. Kind regards.