Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Robert S.
The chair was damaged in transit and never arrived in time. Order had to be canceled.
Response from Med MartJan 3, 2024
We apologize your product was damaged in transit. We do everything in our power to prevent freight damage, but as I am sure you can understand, a lot of this is our of our control. We hope that you were able to find the product you needed and we hope you will allow us to assist if the need arises in the future. Thank you.
Ms. V.
Neither of the Threshold strips fit. Both were too long (wouldn't fit snug due to door trim) and one was too high (door scrubbed on it and pushed it back). Also, they will not stay in place on ceramic tile floors; they just slide around. My biggest complaint is the 7 day return policy. I didn't realize it was so short (that's my bad) but it just took me a few extra days (my husband is on hospice and I work full time and take care of him) to see if I could make them work. I notified them 4 days outside of the policy period. Request was denied; therefore $140 wasted.
Jean H.
I am still waiting for the authorization to return the product. Not a happy customer!
Response from Med MartJan 3, 2024
I apologize for any frustration with your return. I see that it is in motion and your refund is processing. Thank you.
Kathryn A.
Delivery Took all-most Two Weeks Having been clear that we’d only order if the hospital bed would arrive by Friday (5 days time), the Salesman ’Scott’ said: - ‘1 to 3 days max,’ that we ‘may receive the bed as early as tomorrow.’ - that ‘in all (his) years with the company, (he’d) never know a delivery to fake more than 3 business days.’
Response from Med MartDec 21, 2023
I apologize if there was a delay in transit. As I hope you can understand, we can control when the package ships, but transit times can't be guaranteed. Especially around the Holidays, when so many items are being transported. We understand the importance of our products and I am sincerely sorry you did not get the item when needed. Thank you.
Donald L.
I won't recommend you to anybody with your lousy return policy you got false advertising and what I'm saying, now is polite
Response from Med MartDec 21, 2023
We are very transparent about our return policy, all customers must acknowledge it prior to providing payment. I apologize for your dissatisfaction, however policies are set and our employees know to follow them. Thank you.
Donna I.
Although Medmart will be the go-between of you and Pride Manufacturer (who you cannot contact directly), that’s their purpose - sales and customer service emails. We bought a Heritage 358 HD XXL lift chair in June 2023 and in September 2023 the frame broke. Medmart wanted to send a technician for a fee. After sending pictures, there was still no resolution with them so we closed the ticket. We repaired the chair structure ourselves. Mechanism works, but chair wood structure is inferior. It had cut holes and knots at stress points. It is stapled together. Very poor quality in my opinion. And these are not cheap chairs. You would think if a chair broke in 90 days it would be replaced. My suggestion is online buyer beware. Unless you plan on buying all the warranties possible to cover yourselves. Personally will never purchase a lift chair online again from Pride or Medmart.
Response from Med MartJan 3, 2024
I am sorry to hear of your dissatisfaction of the product. We do stand behind the products we sell and are happy to coordinate any necessary repairs. Pride products are US made and are continuously monitored for trends in quality. This is not a typical complaint we see, which will be investigated. Thank you.
Larry S.
Call me and I will tell you very disappointed in you business didn’t get all my items called to find out where order was
Response from Med MartDec 21, 2023
Our records indicate all of your items have been received. If further assistance is needed, please contact us. Thank you.
kiarash M.
I ordered a lift from a sales rep, who was helpful initially and after receiving the lift ordered, realized need a stronger lift. My father took a fall during all this and naturally his wheelchair had to be changed because of the results of his fall. When i tried to contact Medmart to return the unused lift for a stronger capacity lift ALL my calls went unanswered, and emails ignored. Once they make a sale, good luck trying to get anything addressed. It's wrong to do this to an elderly population. I will continue to share this experience so it doesn't happen to other people who are caretakers , dealing with fragile situations.
Response from Med MartDec 26, 2023
This complaint is being handled through a different platform, however, we have not heard back from you. Please return correspondence so we can get this sorted out promptly. Thank you.
