Med MartReviews of medmartonline.com

Hi, Darrell was great to work with. Answered all my questions and assisted on the right wheelchair for my mother. Keep it up!!

From start to finish everybody was very helpful for me from the chat lady to the woman who took my order I would definitely do all my shopping with med mart thank you again for all your help looking forward to getting my new mattress right now I'd rather be sleeping on a bed of nails

Product said would ship in 2–3 days. It’s been a week, nothing has shipped. I haven’t even received a tracking number. Customer Rep was not courteous when I called to inquire. Mostly displeased with the customer service.

Had some problems and getting replacement parts is good however making it right is not part of your DNA.

I was told that the bed was easy to assemble - no tools needed and all you had to do was put in the two parts. White glove option is not needed. This might have been true if you had assembled other beds before, but the manual that came with the bed showed a picture with the head and foot completely wrong. As is the case with many manuals it is horribly written and seems to be an after thought. The service with Med Mart was fine. However we were not told about the reset function and the bed came with a reset needed! That is understandable but med mart needed to tell us upfront that this might be an issue.

Havent been informed if my order has been shipped, no expected time of delivery of tracking info. Other than that no problems Is this being shipped from the UK? If so i wasnt aware of.it. Probably i overlooked it.

We needed a specific hospital bed (one that will travel to the floor to avoid falls from high up. Found the bed on Med Mart. Phone customer service went well. Was worried about shipping during the holiday weekend. Was told the mattress, bed and sheet came from different locations. Unfortunately, the bed arrived damaged on delivery (FedEx reported the damage). When I complained to Med Mart, they asked for pictures. After the maintenance guy at the assisted living facility was able to fix the bent bracket, I asked where the shipping info was for the mattress as it hadn't arrived. They realized their mistake. They never informed me of this error. It was never shipped. They claimed I would receive it the next day. They sent inaccurate shipping info, so I couldn't track the package. However, it wasn't shipped overnight. The mattress has not arrived but the patient has. During this stressful situation, they should have sent out the mattress overnight as it was their mistake not to have sent it out the day it was ordered.

The apparatus I ordered was just what it needed but the accessories where an issue. When ordering the representative asked how tall my son was, not his waste size, so the thorax sling was to big and could not be put on properly. The calf strap did not even come with it as it was supposed too. So I email the company. It took 3 days to get. Back home o me. The calf strap had to be back ordered but would be sent. They could not take the he thorax sling back but ask what my son his gut and weight were; I include his waists size. I am still waiting to see if they have shipped them. I find the lack of conformation annoying.