Med MartReviews of medmartonline.com

we purchased a Medical Bed from MedMart about two years ago. When the remote went bad, I called the manufacturer who confirmed the bad remote, but then told me I had to go back to the retailer for a replacement. When I gave you guys the serial number, you had to go back and confirm with Joerns, even though it was clear on the invoice that the 3 year warranty had not expired. I ended up having to purchase the remote to insure we got a replacement. I asked to person that help me to move forward with the warranty replacement and they told me yes, and would call me back. No one ever did !

Bed took a LOT longer to come than the CSR said it would. No updates, no tracking provided. I had to call & then was told the sheets wouldn't ship til first week in April...I had never been informed of this. The communication from this company is terrible to nonexistent. The customer service is the same. Also, their website says they price match...well they don't. While on live chat with their CSR, I mentioned that shophomemed.com has a package of same hospital bed with hospital tray table and sheets for $911.00. She looked at their website and acknowledged that was true. So, I asked what will you charge for this package? She said ours is $930.00. NO offer to price match. Why did I then (admittedly stupidly) order from Medmart instead of shophomemed.com? Because the chat CSR assured me they would ship it faster and I needed it sooner rather than later for my mother. Wrong! It did not ship faster. I barely received it yesterday, my mom comes home from SNF Friday and we still need to assemble bed. There had better not be any damaged or missing parts or we're up a creek with no paddle. I do NOT recommend this company and will never do business with them again. Their CSR basically lied to me, did not follow their own website claim to price match, they don't communicate with customers who have placed orders. DO NOT...DO NOT...DO NOT...purchase anything from this company. Lesson learned.

Do not trust this company!!!!!!! The repair department is very rude and nasty!!! Set me a defective scooter and did not want to take it back or refund me. My money only wanted to send more defective parts. Please go to another company.

Sorry sorry sorry

Doesn’t fit on recliner strap broke

ordered a ramp for my Aunt on Feb.1,2024 was told would be shipped on or before Feb.23,2024. as of March 4, 2024, Item still not shipped. Checked on my on line account and see that now my credit card is being charged 12,169.00, when I was told cost of ramp was 4,066.00. Sales person, has failed to return phone calls for over a week, and manager fails to also return calls.

Terrible Delivery order was left outside in front of my apartment building!!!! Them moved to the first floor hallway!!! This is insane!!!! As much as I payed for the item I will most certainly NOT be doing any kind of business with this Company Ever Again... No Compation for a 80 year old customer. 😡

The guys that assembled the bed nevered checked to see if all the parts were here before assembled the bed in my house. I cannot use the bed without rails. Also used my handcart but nevered put it away left it out in my driveway. VERY POOR SERVICE. The rails were the wrong ones. Hopefully someone will be here Friday with the right ones.