Med MartReviews of medmartonline.com

No communication. Received product with no tracking number and 5 days after it was delivered received a notification it was on the way

I will not be able to give a full review until I have received my scooter the reason for 3 stars is that the website States if you order prior to 1pm eastern your order will ship same day that didn't happen it is now two days later also had a rep tell me it shipped yesterday but they had no tracking I would get that today. I in fact did get the tracking today and as I suspected my order shipped today not yesterday as I was told.

Per your ordering process, you advise that an email would be sent once the order has shipped. I never received that email and your website did not update until this morning. I placed the order on saturday and did not get any tracking info until this morning. Fyi. To day is tuesday. Also,. Free shipping is great, but I would have paid to have it arrive sooner, but was never given the option.

The ordering process was easy; however, the follow-through was not My order was placed in the afternoon of Wednesday, 13 June. It was supposed to be finalized by that Thursday or Friday. Although my credit card had been debited by that Friday, the order was apparently not actually entered until the following Tuesday. Consequently, the primary parts of the order were not shipped until Tuesday evening or Wednesday. The shipment finally arrived, on Friday, 15 June. To my dismay, the most important part of the shipment, a medical bed, was missing I immediately contacted Med Mart, regarding the problem, and was promised a follow-up response. None was forthcoming. The bed, along with boxes of accessories that had been refused on Friday, finally arrived Tuesday morning, giving me hours, instead of days, to prepare everything for my infirm, elderly Mother to return from a rehab facility. Have no idea who dropped the ball, regarding the shipment; but Med Mart certainly did not shine, both with regard to timely placement of my order and responding, when they were made aware of all the subsequent issues.

I requested not to receive 2 and 3 emails a day but they don't care so it goes in spam with the rest of the junk mail. It took 2 days to ship it. 3 stars is best I'll give them.

I haven't received my order yet so it is a little soon to rate.

Process is too slow. Order and paid on the 11 of may and you did not ship until 21th of may. Sam

comfort of lift chair not comfortable