Med MartReviews of medmartonline.com

Purchased a CS7 bed. I made the purchase and immediately signed up for an account with them. I called their customer service to see if they could associate my purchase of the bed with my account so that I could check the status of the order online, because there is no way to check unless you have an account. They told me there was no way that they could have the order show under my account, but that they would send me email updates when the bed shipped. Well, a week went by and no emails. I called back and they told me that the bed would be shipped to a delivery/setup company near me since I paid for delivery and setup, but they assured me that they would send me an email when it was shipped. Never received an email. Several days later, finally got a call from the local (over 100 miles away) delivery company who told me the earliest they could deliver was another 7 days. I live just south of Nashville, Tennessee. The delivery company is in Knoxville, Tennessee. As far as the bed, it is great. And, fortunately, the delivery guys were very good once they got there. With technology today it should be a very easy process for a company to associate an order with an account even though the order was placed seconds prior to creating an account. Not having that ability is inexcusable. Perhaps they need to reexamine the abilities of their e-commerce provider. Lastly, Med Mart should determine the cause of the failure to send shipping notification to me as promised. Again, a process that should be automatic in any e-commerce site today.

The lifter seems to be exactly what we needed. The reason for the 3 stars is that it came with the seating platform bent and very poorly packaged. Federal Express obviously dropped it. It wasn't bad enough to send back, plus I could never have packed it in the same box it came in.

Products and prices were good but checkout function was somewhat kludgey. The cart duplicated at one point and had to be deleted.

Received the cover for the scooter but not the scooter. The tracking information for the scooter has not been updated in 3 days.

I ( Steve Jaynes husband) was in need of medicare requirements, I was told that I needed to come in to a store to talk with a specialist. I jnformed them that I was not able to get around with my walker for long distance. This did not change their response. So I took on research myself to find the scooter I choose. The only reason I purchased from Medmart was they accept Affirm for payment. I still would like to get the Medicare requirements to have insurance cover the cost.

Some bolts missing;had to run to hardware store to get replacements; estimate of 45 minutes to install is not realistic for first timers; leveling feet would be nice. Instruction could be better.

We ordered a special built recliner lift chair for Ron. So far we have received the seat cover. Projection was that the chair would be completed and ready for shipment on April 2nd. The date has come and passed. We have had absolutely no word on the progress of our order. We are hoping to have receipt of the chair in a few days, however we have no information about how we can track it.

items not yet installed