GARY O.
Not good business....
After the initial email received concerning an order for a custom wheelchair to be shipped to a medicaid recipient handled by my office, no other emails were received concerning shipping dates, etc. Multiple checks to the website simply said the order had be 'placed'. Unknown to me, it was delivered a week before I spoke with a customer service representative at your company who told me it was held up in customs. She was very nice and said she would have the manufacturer email the status to me the next day Nothing came. The second day, I received an email stating the chair had been delivered over a week prior to my call to your CS. The medicaid recipient has advanced Alzheimer's Disease, cannot verify if she received her chair and we do not have access to her due to COVID-19 regulations. Luckily, we were able to reach the maintenance man who assembled it and confirmed it did arrive, however, the cushion had never been placed in it because no one knew to call me. It was very stressful and not good business. The chair could have easily have 'disappeared' and no one would have been the wiser.