Med MartReviews of medmartonline.com

It's taken too long, in my opinion, for my order to be fulfilled. There's been no communication from the company on reasons for the long delay.

I ordered 4 mattress covers and only received one. I "chatted" online with someone who stated they would investigate and email me later in day 2/15 and never did. Also ordered a mattress on 1/30 and have not received it. I asked when I could expect it and again never received promised email reply.

For the cane hanger we ordered we were only sent 1 hanger and the picture and description shows two. I think someone is following up with my brother (where I sent the order). It needs to be resolved

Still waiting on my mother's hospital bed, can't track it because I paid extra to have it set-up by someone. That is a mistake because we are still waiting! Had to leave a message with customer service to try and get a status check. Still waiting!!! Can't believe I paid extra to wait even longer!!

I spoke with several people at this company. They helped me make a decision about purchasing a product without being pushy or overbearing. Wonderful people to work with. They go the extra mile to make sure you are well informed and educated. Update: After purchasing on Friday My husband went into hospice. I have tried in vain to speak with “Julie”. I have left several messages and have not heard back. Tried to cancel shipment the day it shipped but now have to pay $600 plus or 33% of the cost, to refuse the shipment for the Indee Lift i have not even received yet. So I guess..easy to order from but difficult on followup. Follow up to your response: Thank you for your response. I only wish I had received a return call as I requested. I absolutely did NOT receive a voice message from anyone in your company. AND your text to me shows shipping 1/13 at 12:29 pm. I wanted to discuss the exorbitant return fees. It is a shame this has to happen in “reviews “ instead of me receiving the courtesy of a phone call as requested through your customer service. I was told Julie had 4 emails and 2 calls on hold and then she would call me.

Great and quick service

It has been more than 24 hours after I paid for the item and there is NO shipping status nor tracking number sent!!!

Customer service representative was a little short in response to questions. Did not acknowledge me from a previous call. Her comment was “that was the same question you asked before” Also was unable to track delivery. The status was “placed” and was not updated to shipped. No email received on delivery.