Med MartReviews of medmartonline.com

I enjoy shopping and ordering is easy. I am still waiting on one of the items from my first order. It’s a support bar for the run.

I understand that there are manufacturing delays but I wish there was more communication with me regarding the delays. I was told to call back at the end of the week, the customer service agent said they would reach out to the manufacturer and email me. No follow up. Again, I understand this is a manufacturer’s issue but I think MedMart could do better keeping me updated on the status.

I called to order a ramp. No one answered the phone even though it was during the listed business hours. I tried again, a woman answered the phone and put me on hold immediately. I waited patiently as I understood she may be working by herself. I waited and waited. Finally I ordered the product that was needed on line. She never came back to the phone. Not very good customer service. The product received was fine.

Shipping was fast but order interface was glitchy on mobile phone, took four tries to get my info entered after freezing up midway

My issue was a Hi-low motor (part#115428) for an XL Twin medical bed (CS7 model). By the time I got through by phone, the bed failure cleared finally after repeated reset attempts of control system across 20 days. I was required to settle the initial cost of motor for $185 upfront, to be refunded upon the return of old part. Now the issue is what if the bed fails again after I change a part that is now functioning? So I am forced to hold the new part and risk no return of refund, because I haven't sent the old part back to Med Mart.

Purchasing and delivery were fine Unfortunately this chair was purchased for a person that is not mobile We didn't realize that since it is a lift chair, she can not face the computer This is a real problem, but not your fault Joan

Ok service although product has a defect. I’ll see if manufacturer backs their product or not shortly when I contact them about repairs. Thanks, Pat

I was forced [required] to purchase a Pride Mobility Scooter from Med Mart - a medical supply provider. Initially, I spoke directly with Pride Mobility [the manufacturer] to have my questions answered, but was given 6 potential suppliers from which I had to pick one. Based on individual supplier websites, I was less than impressed by most. Nonetheless, I selected Med Mart. I then had to ASK for the promised mobile app' 5% discount. My purchase was to be delivered - free - out of a Pennsylvania warehouse, in about 2-days. At delivery time, the truckers would not convey the scooter to the 5th floor of an elevator building; my call to the Med Mart CS Rep' was met with a typical lip-service response: 'It's a free delivery!' Yes, ultimately, the truckers left the well-packaged scooter outside of the 5th-floor apartment. In short, there were too many hands involved in an almost $1900 purchase. Pride Mobility should reexamine its business model, a for the world of eCommerce, where direct to consumer benefits all parties.