monica B.
The chair was late getting here
The chair was late getting here. After it arrived it was broken. The chair is less than 2months old. I am required to pay for repairs if I want it fixed. I paid $2000.00 for this chair to only last 2 months. NOT WORTH IT!!!!!!!! Customer service was the pits!!!! So customer service replied just because I didn’t purchase the extended warranty I still have a broken chair that I paid 2000.00 dollars for that lasted less than 2 months. To me it’s deceptive advertising the paperwork leads you to believe that everything is covered for the first 3 years. It’s bad business and still NOT WORTH BUYING THIS CHAIR. It’s NOT a chair that is worth $2000.00.
Response from Med MartOct 28, 2024
Hi there, Thank you for providing information to review your order. I was checking to see if you all opted for our in-home labor plan at the time of the order and see that it wasn't selected. The manufacturer's warranty covers parts which we will absolutely advocate for you for however in-home labor isn't included with that. I hope this helps clear up any confusion. We have partnered with a company that majority of us medical equipment suppliers use and they would be happy to help you diagnose and repair if you still need service. They will then inform us of any parts needed and we'll immediately get those ordered under the warranty. We look forward to assisting you! Thank you and kind regards.