Med MartReviews of medmartonline.com

First off... the packaging was the most horrible experience ever. The Styrofoam was to a million bits of pieces as I opened it. It was everywhere my house by the time I got all the parts out. Second off... there is an important piece missing of the lift. My mother comes home in 2 days and the lift will not be completely ready to use. This is the reason I am rating it at 1 star. Third off... the part that hold the hydrolic arm is bent. For something so expensive we should not have to experience such horrible unboxing of an item. Luckily i took pictures of everything as soon as i unboxed it.

After many non returned calls on getting a controller for a 2,300.00 chair that is less than 24 months old, I was informed today that is backordered from the manufacture. This has taken over 10 days to come to this conclusion. I have offered from my first call to pay whatever it cost AND overnight shipping, only to have to wait to see if it was covered by a warranty. I did not care & would pay anything. When you have an elderly person and their whole world revolves around this chair, this is sad, really sad that they are stuck in it. No remote for her chair and my credit card has been charged

Ordering the bed was not a problem. The problem occurred during the delivery/installation phase. I paid $425 for their premier installation service. I received a call some days/weeks later telling me that they had no one in my area of the USA to do the installation. Asked if I wanted to do it myself or if i knew someone who could do it. I paid for this service because I didn't want to be bothered with it. But, trying to be helpful, I located a handyman service in my area who could do this. I informed the sales rep of the persons name and number and asked that they coordinate the installation with this gentleman (I still didn't want to be involved in the installation). Well Med Mart refunded my $425 and washed their hands of this (they did provide some level of instruction to the local handyman). From my perspective, Med Mart should have been the coordinator of the installation AND paid for it (since I paid them $425). After complaining about this with them, they emailed me the same old "apology" about how they will use this as a learning experience. QUITE DISPLEASED WITH THEIR FOLLOW THROUGH! If you are ordering from them - don't try and help like i did. They will drop the issue on your lap. Ask for solid assurance that they have someone available to do your install. We will see how the bed is when we finally get it installed. Paid over $5,000 for it. Will review again once its been used for a while.

My 8 month old lift chair stopped working. I was referred to a 3rd party repair company who informed me all repairs would be out of pocket. It's completely unacceptable. If I could find a way to return this chair I would. Horrible experience never spoke to a human. Had to " leave a message" then I was contacted by the 3rd party. Medmart is absolute trash.

Haven’t received the bed yet

I ordered an electric chair wheel chair and it turned out that I didn't need it before I got here so I sent it back actually canceled. The order you received this chair back on Monday and and I don't know why you haven't given me my money back. You took my money right away. But you're not giving it back.

Was told product was in stock and would ship next day. Dud not shio and was actually backordered.

We have had an awful time getting the bed we ordered for my dad. The order stated delivery and complete on 10/5. All we have received is the mattress and 2 safety side rails. No bed frame and no controller. Customer service has been hit or miss, we have contacted company almost daily. No resolution in sight. Meanwhile my dad still has no bed from a supposed reputable company.