Med MartReviews of medmartonline.com

Response from Med MartApr 3, 2026

We apologize the delivery felt odd to you, but we are so glad you are happy with your purchase. Please let us know if we can be of assistance in the future.

Response from Med MartApr 3, 2026

Thank you for your feedback. We are so grateful for your repeat business and kind words towards our staff. I will certainly look into your concern, we take customer feedback seriously and use it to better our processes.

Response from Med MartApr 20, 2026

Thank you for reaching out. If this was in regards to the missing scooter keys, I see this was resolved, if further assistance is needed, please let us know.

Response from Med MartMar 7, 2026

Hello, Thank you for your feedback. We’re glad to hear you were happy with the product and pricing, but we’re sorry for the frustration caused by the lack of tracking updates and follow-up communication. Delivery timing and tracking can sometimes depend on the carrier, but we should have done a better job keeping you informed along the way. We appreciate you bringing this to our attention, and we’ll use your feedback to improve our communication moving forward. If there’s anything else we can help with, please don’t hesitate to reach out to our team. Thanks, Team Med Mart

Response from Med MartFeb 10, 2026

Hi Chuck, Thank you for taking the time to provide feedback on your experience. We sincerely apologize for the mistake in the shipment of the bed and the lack of communication throughout the entire process. This is not how we conduct business and we take your feedback very seriously. We will use this to communicate with the proper teams to ensure this does not happen again. We are glad you finally received your bed, but understand your frustration throughout the process. Thanks, Team Med Mart

Response from Med MartFeb 10, 2026

Hi Jeffrey, Thank you for bringing this to our attention, and we sincerely apologize for the delay in responding. We’re very sorry to hear about your experience. Being told to expect delivery in two weeks and then waiting five, without proactive communication about the manufacturer’s delay, is understandably frustrating. You should not have had to send multiple emails just to get an update. That’s not the level of communication we aim to provide. We’re also disappointed to hear that the wooden headboard did not meet quality expectations and arrived with visible marks and scratches. If you haven’t already, please reach out to our customer service team directly so we can review your order and work toward a resolution. Thanks, Team Med Mart

Response from Med MartFeb 2, 2026

Hi Althena, Thank you for sharing your experience. We appreciate your patience with the delivery time and are so glad to hear that Jose made the experience a positive one by going the extra mile to help you. It’s wonderful to know you’re loving your chair and that the zero-gravity feature is bringing relief to your back. We truly value your trust in Med Mart and are honored to be your go-to for future medical equipment needs. Thanks, Team Med Mart

Response from Med MartFeb 2, 2026

Hi Argiro, Thank you for taking the time to share your experience. We sincerely apologize for the long hold times and the missed call-backs you encountered. This is not the level of responsiveness we strive to provide, and we understand how frustrating that must have been. Your feedback is important and helps us identify where we need to improve our communication and follow-up processes. We are glad to hear that when you were finally able to connect with Kristen, she provided friendly and helpful service. Thank you for bringing this to our attention. Thanks, Team Med Mart