Med MartReviews of medmartonline.com

Response from Med MartApr 25, 2026

Thank you for your feedback, I will look into this order and ensure we get your clarifying information.

Response from Med MartApr 20, 2026

We apologize for the additional shipping time. Although it is rare, custom equipment's lead time can change when being manufactured. Please know that we are here to help. If you have any questions or concerns, our team will be glad to assist you.

Response from Med MartApr 3, 2026

I apologize we could not get your order shipped as expected. We will look into this as we take customer feedback seriously and use it to better our processes.

Response from Med MartMar 17, 2026

Hi Dale, Thank you for taking the time to leave a review about your experience. We are sorry to hear that you were not satisfied with your Premier White Glove Delivery. Your feedback is extremely important to us and we will be sure this gets communicated back with the team for improvements moving forward. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Lori, Thank you for your feedback, and we’re very sorry for the frustration you’ve experienced. We’re glad your initial ordering experience was positive, but we understand how difficult it is to receive the lift without the sling and then struggle to get updates. We apologize for the lack of communication and delays, especially when you need the equipment usable right away. Your concerns are important, and we appreciate you bringing this to our attention. We will be sure someone on our team reaches out to you to talk through your situation. Thanks, Team Med Mart

Response from Med MartMar 9, 2026

Hi Edward, Thank you for taking the time to provide your feedback. We are sorry to hear that you had trouble with the shipping address and phone number matching up with your credit card. We will look into this to ensure it doesn't happen again. As for the shipping insurance, we do offer a check box that can be unchecked if you would not like to add that to your purchase. Please let us know if you have any questions on this. Thanks, Team Med Mart

Response from Med MartMar 5, 2026

Hi Dave, Thank you for bringing this to our attention. We're sorry that there's been a delay in the arrival of your new bed and that you haven't gotten your questions answered regarding that. This is not the level of service we want to provide and we hope we can make it right. Please reach out to us at [email protected] so that we can further look into your order. Thanks, Team Med Mart

Response from Med MartMar 5, 2026

Hello, Thank you for taking the time to provide your feedback. We are sorry that you felt misled about the 12% off coupon when trying to purchase a wheel chair ramp. We understand how this would be frustrating after the initial excitement of the discount. Unfortunately, there are some items that are not eligible for discounts due to our relationship with the manufacturer. We take your feedback seriously and will make sure this is communicated moving forward. Thanks, Team Med Mart