Med MartReviews of medmartonline.com

Well I can review what I don't have. I keep getting the run around on why they can't ship my chair yet 1. We need a photo copy of you. To which I respond why and they say it is needed because your email doesn't match a previous transaction with my payment. That has nothing to do with this transaction it shouldn't matter what email I use and if you are so worried about it why did you take my money then? 2. We don't have the chair color you requested would an alternative color be fine? I respond not only by phone and later by email that will be fine. A week goes by they email again about wanting I.D. and get this now they don't have the alternative color till May. I ordered and paid for my chair on March 4 2021. 3. To make up for it they are going to send me the next model. I was told that an email was sent on March 17 to the warehouse that I will gladly take the other chair since they will not have the chair I ordered until 2 months from now. I was supposed to get and email the next day with tracking information and guess what crickets! I am going to give it till the end of business day March 19 2021 and if I don't have a tracking number for the chair that was I was told about I will be requesting my $2700 refund.

While the frame meets my needs, one bolt (attached to the caster) broke. Additionally, the remote is not very easy to use for those having hand issues or weakness. I would suggest larger buttons and a non-slip covering.

Received the wheelchair but no footrest With no information on when they will arrive

I could view the product, but ordering online was so difficult I ended up just calling in. However the ones I spoke with at the company were helpful and professional. Very good to deal with.

I expected better service that I have received. On Feb 2, 2021 I ordered an IndeeLift. My credit charge was immediately charged the full cost of around $2400. Today is Feb 16. I have had no updates since ordering on Feb. 2. I have attempted twice to find out if the lift has been shipped. The last person I contacted said she would follow up with a status update and provide me with a tracking number if the lift has shipped or let me know when it is expected to ship. As of 11:45 am this morning, I have not received any follow-up. I doubt that I will order from Med Mart again. Communication is lacking and delivery speed is quite slow.

You shipped me the wrong unit. I ordered electric, and I got a manual hoyer. Bummer, as now I have to arrange to pack it up and have FedEX come get it. Not very pleased it wasn't right the first time.

We have called on phone multiple times to see about getting a seat back for rollz motion rollator. Have not received a call. This is very poor business practice. This is the 2nd rollz motion rollator we have bought from u

My wife has ALS, is virtually paralyzed and confined to a hospital bed. Her current bed broke and we chose Med Mart as they had an Invacare bed (We have an Invacare hoya lift that has been wonderful) and you indicated it would ship in 2-3 days, very important to us. Next day, got a call from Fed Ex that they were receiving the bed 6 days later and we would get it 8 days after that (Jan.7). Called Darrell who was completely unhelpful, lying and double talking and I got the impression that that was how you do business there. Not having the bed for so long has caused great inconvenience to someone already suffering and I found your lack of caring incredibly disappointing especially considering the business you're in. I plan to write a more detailed letter to Ohio better business bureau. I can let you know how the bed is when I get it in a few days. Alan Madell, M.D.