Med MartReviews of medmartonline.com

Long Delivery Time Your website advertised "ships in two (2) days". After I had paid in full for the scooter. A couple days later, I called the phone number provided in your website to get the shipping information I was told the vendor could not ship that particular item for three weeks. I am replacing a six year old scooter (I have PLS) and know "very" well what I want and don't want in a scooter Therefore, I was forced to tolerate the delay for the new scooter and the misgivings of my current (worn out) scooter. This experience does NOT encourage me to recommend your company/services to others that may be in need of disability transportation. Scott Fambrough Ph# 719.660.0002 Tracking # 1000059020

Wrong wiring harness. Needed female but received male. Insufficient instructions to wire I incense plate holder.

Sold me wrong slings twice. My father can't use the hoyer lift because the slings that came with the lift and the sling I then purchased last Thursday are not correct. My father still can not use the hoyler lift because of your peoples ineptitude. Horrible. I should have went somewhere else. Disgusting

Very frustrating. We placed our order on March 10 and received no receipt for the order. The charge for the two rollators was posted to the credit card account immediately. We received no notification of shipping and had to call several times to get the order number and shipping information. We got notice of shipping the day before delivery, a day later than the original delivery date information. Very frustrating.

having a very hard time reaching customer service, on hold for more than 30 minutes every time I call

I would like to give 5 stars for my review because I was extremely satisfied with several aspects of my experience. First, fast and knowledgeable response through chat was helpful with getting info and agent ensured shipment would occur as quickly as possible, watched for my order and it was shipped fast and is a good product at a good price. However, even after explaining exactly how I wanted the bed (automatic $2500 hospital bed) to be configured, the agent never mentioned that the rails I wanted were not in stock. The rails were a KEY item that I needed desperately. Turned out they were backordered for two weeks. I found this out AFTER the bed was delivered sans rails and after a phone call. Then, I was advised that I would be sent an e-mail when they were shipped, which I did not receive. Frustrated

The product looked just as described and I was happy that we receive it because my mom who has dementia has fallen off her bed. However one of the screws would not take at all. It keeps spinning and I don’t feel it’s safe enough to install with anything other than what they have supplied. I contact customer service and she was very helpful. She said she was contacting company to see what their suggestion was. I’m hoping I get a response soon or that a new one is sent express cause we need it right away. Just waiting for the email advising the next steps.

Ordered and paid for two hospital beds ,two upgraded mattresses and 4 sets of sheets . Received 1 bed , wrong Mattress,and only one set of sheets . Had to wait five days for other to arrive so I had to pay extra money at nursing facility before I could move my dad .