Med MartReviews of medmartonline.com

Tried to cancle part of order. They said it had already been shipped. I checked to tracking number and they said it had yet to receive the package to ship. They sent it anyway. I received package, never opened it and asked for RMA to return it. They told me I couldn't return it because it is a product that can come I'm contact with skin. I told them that the package was still in the shipping container and never opened. They still said no.

Still haven’t received bed. Called several times. Was told would be called or emailed back. Have yet to receive any reply as to the status of my order.

Not sure this company can improve it's distribution but may want to look at it's employee's in managment. Before getting started I wanted to re-enforce my original review regarding Lyn. Great sales person and she has GREAT skills to be in the position she is in. Although Lyn's manager has failed to return my calls twice based on Lyn's request for her to call me regarding the arms on the scooter not fitting and getting a refund we have heard nothing. We are awaiting Lyn's managers decesion to refund or not for the arms, $100.00 + tax? I have told Med-Mart the arms don't fit and Mobility Scooters had come to the same conclusion their 3rd party vendor. Med-Mart management needs upgrading to understand that when Go-Go ships a defective scooter then the 3rd party Med-Mart needs to step to replace or repair. Realizing that Go-Go Scooters uses a third party vendor to sell the scooter (Med-Mart) to sell their I am actually able to say the problem with the scooter was strictly in the hands of Med-Mart not Go-Go. After multiple calls Med-Mart decided to send their 3rd party vendor to my home to diagnose, repair and send a video of the problem to Med-Mart a vendor from Mobility Scooters contacted, another 3rd party vedor and told me his company (Mobility Scooters) was hired by Med-Mart to evaluate, repar and video the scooter. Alex from Mobility sent out his tech's Mike & Vincent to evaluate the problem as Med-Mart wanted nothing to do with me or the scooter, all sales final was the way I felt. Mobility Scooter's repair came to my home in late Febuary documenting their service call (bad motor) and taking a video to send back to Med-Mart. Telling me they had to notify and order a new motor for the scooter. Scooter purchased 1/10/25 received 1/12/25 and was defective out of the box. Contacted Med-Mart on 1/25/25 (Lyn) and she advised that I should request a new scooter. Now is where the laundry list of names from Med-Mart that could not make a simple decesion Daryl, Rob, Sergio & Emily unable to make a decesion even after their 3rd party vendor told them (Med-Mart) the scooter was defective, not me. Med-Mart was willing to replace the motor but never did. To our surprise on 3/2/25 a new scooter showed up with an in apporiate email from Sergio letting me know that if I failed to return the damaged scooter he would re bill my credit card? As of Moday 3/12/25 the defective scooter will be back in route to Med Mart. I have deleted them from my contacts on my phone. I am hoping someone from upper managemet reads this review and takes action, feel free to contact me. You have my number. Don't ask Sergio, he has the wrong number reversed from my original call from a 480 area code to a 408 area code. Hey Sergio my # is in your computer, look at it. After all this started started 1/10/25 and has taken almost 2 months to resolve. I was and still am totally immobile without a scooter and have suffered from not having one after 2 months with out even an apology from Med-Mart. One last thing the arms that did not fit were replaced with the same set of arms, now I have 4 arms, LOL

Took forever to get the product, was shipped on a big tractor trailer that could not get to my house so had to meet a pick up. I ordered a cup holder and still have not received it. But with all this the product is good.

Missing parts.inform them last week was told would contact me by email, have yet to hear back and all it was a couple screws (hardware) Thank you for your kind words,I still have not received the hardware Thank you Looking forward to receiving my parts

Customer service representative could not give me any information regarding my order as to how long to deliver, or to ship or even how soon I would know this information. He sound agitated maybe he did have his coffee yet or whatever, but he was kind of impatient. Bad attitude.

My order was shipped to the wrong address by the manufacturer....no fault of Medmart. Medmart offered to have it reshipped, which I agreed too. In the meantime, I had to make the decision to purchase locally because my father was being released early. I didn't read the fine print about the 7-day return policy or the restocking and return shipping fee. The return was refused even though the initial shipping mistake is the reason for the return request.

I have sent emails to your helpdesk re my order. I have never received a response from your company. I will not be ordering from you in the future.