Med MartReviews of medmartonline.com

Haven’t received my item yet. And it’s been awhile. So can’t give anything more than a 1 star. Probably that’s too high since i don’t even have the item yet.

Inexcusably slow shipping won’t buy from again and will tell people you get the same item at Amazon and Home Depot, only reason I bought from this company was because being a medical supply company. Won’t make the same mistake again. It should not take 2 weeks to receive and order placed when payment was made the same day. AMAZON IS THE BEST

Answer emails would be helpful. Not advertising merchandise you don’t carry for sale would be another. I didn’t expect a month or more wait to find out if the wheelchair we ordered is even going to available. So, yes I am disappointed with answering quality of service questions and so far my experience

Beware of Mad Mart’s customer service. On March 7, 2024 I received my order 1000191910 consisting of a Go-Go® LX 3-Wheel Travel Scooter SKU number S50LX-RD/BL, at a cost of $1,354. About mid February 2025 my scooter’s drive train broke. On February 24, 2025 I notified MedMart about my problem and in return I received an e-mail from MedMart representative Sergio Ramos stating that my request for repair had been approved and was assigned #926429. He also advised me that MedMart had partnered with a company named WSR Solutions to do repairs, and that I should contact them. I have tried to contact this company multiple times. Each time, I got a response on that the wait time was extremely long because the volume of calls was extremely high and their agents were extremely busy, and so, at their request, I left my phone number for a call back. After multiple attempts, I have not received a call back from WSR Solutions, so I have not been able to get my scooter repaired. I now have two solutions, one locate and buy the parts and repair it myself, or buy a replacement scooter. If I buy a replacement, it certainly will not be from MedMart.

We have not received our bed or the rails yet! It shows it was delivered, but the only delivery made was the mattress. I have reached out three times and I still do not have an answer on where our bed and rails are. We have security camera cameras, showing the delivery of the mattress only.

This is not the first time this occurred but i told the customer representative to tell the driver to call me 30 minutes prior to delivery. I made myself available from 10am-4 pm I had to call and find out that the driver was already at the delivery location Poor customer service! Work on it !!

This is a horrible company to deal with! I ordered a lift chair for over $2,000.00 plus delivery and have been getting the run around. The tracking number through FEDX STILL says carrier waiting for pick up after 2 weeks. I keep getting what seems like an automated email from"sonia" that says carriers have tried to call, but I don't answer the phone, so they left a message. There are no messages on my cell phone or home phone and I don't really leave the house. The carriers have not heard anyting from Med Mart. After I posted this review, Med Mart did contact me and I finally have a delivery date. I feel there needs to be better communication between Med Mart, the customer and the delivery company.I am happy I did not have to cancel the order. If I have more issues, I will update.

So far I’m not pleased at all. There was a mix up with the photo and style of the bed I was ordering which I picked up on after the order was placed. I called immediately and was told the order couldn’t be changed but they could write a little note at the end of the order stating which style bed I wanted. I asked if they could call the manufacturer and was told no . This little note was placed under “gift message” at the very end of the order. I am not at all confident the correct bed will be delivered. They did write up a ‘ new fake’ invoice that was correct but it only came to me and not sent to the manufacturer. Now I can’t seem to reach customer service as I’m placed on hold and then the music stops and nothing…….. For an $8,000.00 product I feel this is pretty poor service. I did receive one email stating the bed should ship out “on or before 3/17/25 “ and to go online to check updates which I can’t find. Can’t call. Today is 3/13 and I’d just like an update. I am fully handicapped and need to arrange moving men and delivery of a new mattress from Jordan’s furniture, who have been wonderful, as well as the moving men in being on standby for when I get the bed delivered. Wish I had gone through Spinlife instead. I did buy a Shower Buddy from Med Mart years ago and had no problem then. Hopefully I can come back and update this review as successful.