Huda M.
Non-communication of return policy
I needed to purchase an order for a bed. The person gave me the quote and I purchased it. They did not mention that it would be considered a custom purchase and therefore would not be eligible for return. No where on the quote did it mention the return policy related to my purchase. The person I spoke to did not mention it on the phone. While the policy is online, the nature of my purchase was not explained at the time of purchase. These non-refundable things should discussed at the time of purchase, particularly when talking to a sales expert. Not after it has been completed. I would not have purchased this item had I known. I would use a different service if you need anything custom or want reasonable customer service.
Response from Med MartApr 23, 2025
Hi there, I'm sorry, we don't have an order for a bed for you. We have an order for a small air mattress part and indeed, parts are typically not returnable per our policy but you're welcome to contact your sales rep, Kristan, and give her the information of what's going on and she can advocate for you with the manufacturer on the return or exchange for the part. Thank you.