Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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David
It has been almost two months since I placed my order and still haven't received anything, not even an email or something to let me know the status of my order.
Response from Med MartOct 22, 2021
Hi David, I see that you have spoken with a representative. Please let us know how you would like to proceed with the order. Thank you, MedMart Team
Lisa M.
I had a 20% off paper coupon which I tried to use in the store but couldn't due to low inventory. Was told to go online to purchase. The coupon didn't have a code to use so I made several attempts to speak to someone but to no avail. My email was also ignored.
Denny M.
I ordered a red scooter the $1880.. One. We cancelled due to husband in hospital. Husband is now in nursing home. Waiting for credit back on husbands credit card. It was ordered Aug. 24. . Dennis J. McVicker Our address is 901 Augusta Dr. Mankato, Mn. 56001. I would appreciate this matter taken care of soon. Waiting for someone to handle this matter. I have called numerous time. Vicky m. Mcvicker
Response from Med MartOct 15, 2021
Good morning! Thank you for checking in. According to our records, we show we promptly issued refund on 10/14, once we had confirmation of the cancellation. It often takes 3-7 business days to hit the account, dependent on your banking institution. Thank you, MedMart Team
Melinda D.
We ordered the product last month still have not received it.
Response from Med MartOct 13, 2021
Hi Melinda, I see your product shipped on 10/11. We hope that once you receive your product you will be satisfied and may reconsider your review. Thank you, MedMart Team
Amanda
I did not receive all the parts for the bed. Missing a few.
Response from Med MartOct 8, 2021
Amanda, I see that you have spoken with a representative and they have this handled for you. Sorry for the inconvenience. Thank you, MedMart Team
George C.
received product promptly, was pleased. today fedex delivered a second product. we only ordered ONE. we refused the product and fedex took it away. we hope that we don't see charges for the 2nd one. G A C
Response from Med MartOct 8, 2021
George, I can assure you that you will not see any additional charges. Sorry for mixup and thank you for refusing it. We hope that the product is a great fit and you may reconsider your review. Thank you, MedMart Team
Eric O.
I made an order on Tuesday, and it's been a week and I still haven't received a date for delivery. I called then I wrote two emails and still no response.
Response from Med MartOct 8, 2021
Hi Eric, Thank you for your feedback and patience. I see that your item shipped out on 10/5. We hope that once you receive it, you will be satisfied and may consider your review. Thank you, MedMart Team
Charlotte Axton J.
Terrible customer service! Every answer to every question was "We don't do that!" What good is a customer service if they can't or don't do anything! I look forward to your "answer!"
Response from Med MartSep 27, 2021
Good Afternoon, We are sorry you feel that way. Upon reviewing this order, we don't see any notations of any issues and after we reached out to ensure you had the unit, it was advised that the unit is in your possession and that you are using it. If there are any issues, please feel free to reach out to our email at [email protected] Thank you, Med Mart
