One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
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The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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Product was very uncomfortable, and it should be in the ordering part that the product cannot be returned for any reason, otherwise I would never ordered. Also it was damaged and did not realize until after the return policy of 3 days as we did not know it was damaged until weeks later. It also was suppose to be delivered with week to 10 days and was not kept getting delayed, arrived a month later.
Response from Med MartJun 8, 2025
Thank you for sharing your concerns, Patricia. We're truly sorry to hear about your experience with both the comfort and condition of the product, as well as the delayed delivery.
We understand how frustrating it must be to receive an item that didn’t meet your expectations—especially when the return timeframe passed before the issue became clear. We appreciate your feedback regarding the return policy visibility, and we'll review how we present this information during the ordering process.
Please reach out to us directly at 1-833-976-4203 or [email protected] so we can investigate your case further and determine if there’s any way we can assist you at this point.
All the best,
Med Mart Team
RC
RASHID C.
The delivery service you use is awful.
The delivery service you use is awful.
They left the items in the middle of the sidewalk and would not take the wood pallet back. What the hell am I supposed to do with that. If this is the delivery service you are going to continue to use my family and friends will not be ordering again
Response from Med MartMay 9, 2025
Hi there and good morning!
I looked up your order and see you didn't have delivery service paid for, you had free shipping by freight delivered directly to you. The freight companies that any of us use online for large shipments do not remove packaging and take it with them. It would have been a normal Fedex Freight or likewise company that delivered.
We do offer optional in home delivery and set up which does unpackage, set up in your home and dispose of packaging materials.
I don't see that you ordered with a product advisor or a sales rep as we would have absolutely disclosed how the shipment would be received and what to expect.
In the future, please call ahead with any questions as we have friendly advisors and customer service staff ready to assist you Monday thru Friday 9am-8pm EST and Saturdays 10-4 EST.
We appreciate you for choosing us!
BW
Bob W.
Do not purchase any equipment from this…
Do not purchase any equipment from this company. Even though warranty is offered an their equipment, but don't expect it to be honored. Customer Service is poor because can't get a call back. I have been trying to get a warranty part for my new scooter but been told company is out of business but still selling it on line. Do your homework before your purchase.
Response from Med MartMay 15, 2025
This review is not tied to a sales order so I am not able to look into your feedback further. I have requested more information in an effort to be able to provide insight to this review.
PH
Pamela H.
I thought your gumick website says that…
I thought your gumick website says that you guys help people don't accept insurance buy straight from you and try and apply for financial help well didn't take two seconds to turn a application down for approval for a scooter chair just like any other corporate office think people are rich.
Response from Med MartApr 30, 2025
Hi there,
We offer several financing options for those that are unable to pay all at once however those options are governed by the financing company like all payment options are, not by us directly and the options are credit based as well as the proof of the ability to make payments.
If you weren't approved for any of the payment options that we offer, that would be based on your personal criteria entered. Perhaps someone in your family/friends network could assist you in this regard.
Thank you for your review.
GA
Gary
If I could rate this lower
If I could rate this lower, I would. PO# 1000195705 - Invacare - CS600 Hi-Low Hospital Bed
Extremely disappointed with what should be a no brainer and a great opportunity to take care of a loyal customer who has spent thousands of dollars at MedMart.
Purchased a fancy expensive highly functional electric hospital bed from MedMart. We were very excited to get it for my brother. All was well until month 11 when the bed stopped working. Tried to get assistance to diagnose and waited nearly a month before we finally got someone who handed us off to their contracted service provider. We thought great, it's been nearly a month but at least now we can have it diagnosed and fixed. Well, guess again!!!!! Seems that products even under warranty don't get you a working purchase without paying a ridiculous service fee for several hundreds of dollars and then to be told the "warranty" does not pay for labor, only the parts. Are you kidding me...
Was it getting dropped in a voicemail box where you are told that you have to give specific information or no one will call you back, or was it that NO ONE called us back (even after a month and several voice messages were left) after we left the accurate information that was provided on the original invoice, or was it again another delay in getting a response after reaching out to clarify why the contracted service company, who will NOT speak with you over the phone and insists on using email or their chat feature, wanted to charge us $260 just to come and look at the bed, the same company who would not offer assistance over the phone to try and assess the problem, or was it the final message, with only a few words.. "... labor is not covered under warranty," is the reason we will never purchase anything from this company again. I wish I could send back the expensive electric wheelchair that we purchased in March, because I would. No returns without penalty and forget it if after 30-days from purchase, because I would absolutely send it back just because of our experience with the bed issue.
THINK TWICE BEFORE YOU PURCHASE FROM THIS COMPANY.
Response from Med MartApr 30, 2025
Hi there, Gary- I checked your account with us to address the delay of a month before getting assistance and from what I could tell is that we assigned this and responded immediately with providing a tech company for you. I sincerely apologize if they lacked in timely communication.
As a blanket response, no matter whom you would have ordered this bed from, labor is not included. This is standard practice and common with a manufacturer's warranty. We do offer 1 - 2 - 3 year in home protection plans that can be opted into and paid for at the time of the order. It's shown on the page of the item right before adding the product to your cart.
You are also welcome to contact Invacare directly and speak with one of their techs as they may have more insight than what you told us that you did for troubleshooting.
Being as though you've used the bed flawlessly for nearly a year, it sounds to me like it's out of calibration but nonetheless you need a working bed and we're happy to help further if we can.
RM
Reesa M.
Extremely disappointed
They advertise easy returns but they refused to allow me to return a lift to them. I had to get them to ship the Protekt STS Compact 500 Lift twice because the first one arrived damaged and unusable. When I finally got a good one I saw I needed a different type of sling. So I ordered two more slings. This delay put me past their 7-day return policy. I don't recommend buying from them and I never will again.
Response from Med MartMay 1, 2025
We understand your frustration with the return process and the challenges you encountered with the lift. We strive to provide a seamless experience for our customers, and we apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes.
RW
R W.
Never arrived
Never arrived. You took our money but sent no bed.
Response from Med MartApr 30, 2025
Hi there, We sent you tracking on your order yesterday. If for some reason you didn't receive that, please call us at 888-260-4430 x2 and we'll be happy to provide you the details!!
Thank you!!
GT
Gary T.
am still waiting.
am still waiting.
Response from Med MartMay 15, 2025
We hope that you will be satisfied once your product is received and may reconsider your review.
