Med MartReviews of medmartonline.com

At first I was disappointed with the sales team. I wanted to get a scooter that medicare covered 80% of. I was turned away because i was told it would take up to a year to get all the paper work needed, (which I already have a prescription) and even then I probably wouldn't get it covered. I didn't expect it to come the next day going thru medicare but being told what I was told upset me I called back a couple days later and ended up purchasing one outright. Which was alot of money for us that rely on Disability Social security/Medicare only That's how desperate I was. It did come about a week or less after ordering with cash. The Scooter I chose was the M-39. My husband spent about a half hour putting it together. Its very sturdy. My only issue is the leg room. Its horrible. Im 5'6 and it feels like my knees are up to my chest. I have to use the foot rests instead if just the sitting position to be somewhat comfortable. My sales person said I would feel comfortable. (That was not the case) She had my measurements and weight. I ask myself why wasn't I offered a chair with more leg room. They do get more expensive the more options you need. But I had to pay cash and this was the best she could recommend. The scooter is pretty stable and doesn't feel clunky. It does what its suppose to do.

the scooter is not here yet

The purchase procedure was annoying. I couldn't just choose what I wanted and then proceed to checkout. I had to go through information that I had previously read several times before I could get through the purchasing process.

Had trouble getting the order completed because I used the Amazon pay. Ask for assistance with the chat line. Gave the customer service person the problem I was having using Amazon pay and she wrote back indicating that they were med mart and I would need to contact the company-Amazon for problems I was having with that company.

It's ok but not good for rough terrain or bad sidewalks. The batteries are fragile. Do not charge them fully. Med mart charged me $88 dollars each for replacements with the wrong connectors. The auto supply store sells them for $34. The customer service for purchasing was great but for the problem batteries was terrible. All said, it is easy to take apart and put in the car and reassemble. I wrote to them about the problem asking for some refund but received no reply.

Did not ship two pieces. Did not let me know the supplier was out of stock. I had to call to find out.

My experience with MedMart was alright. It was my experience with eWheels that I am completely irate about. First, they ship my mother a defective scooter. It took several days to arrange a replacement. Next, when eWheels finally does get around to sending me a replacement. I tell them they need to ship the a scooter out first because my mom was in desperate need of a scooter. To top it off, I was feeling sick around this time and eWheels sends me an agreement form in the form of a pdf. I had to get out of bed, print, and sign the form before they would arrange shipping. Completely horrible sense of customer service by eWheels. They seem completely insensitive and rigid. I finally asked them to overnight the scooter and they said they cant. It's not that they can't because FedEx still provides overnight service. You just have to be willing to pay for in which eWheels no doubtedly was. Once again, this the interaction with eWheels was HORRIBLE. My mom finally recieved her scooter after about 4 days from when it was shipped from the factory. My mom likes her scooter so I have no problem with the scooter itself. My issue is with the eWheel inconsiderate staff.

When I filled out the info i went back to make sure this is what I wanted (it's a lot of money for me) and it threw my information out, had to start all over! Wasn't happy!