Melissa C.
Delivery dropped the ball after confirming on what, left for long weekend instead!
Sales staff was great, but the follow through on shipping company has been a nightmare. They called and gave a time window, facility was informed and they failed to come. we had already hired a person to put the bed together over the holiday weekend. That was costly as they came but there was no bed to assemble! They were closed for the holiday and no response, reschedule for a week later and we already have our loved one on a medical transport traveling cross country and he will have no bed to sleep on when he arrives. they are now wanting more money to expedite the delivery when they are a week LATE! you were also closed so we are filled with worry and anxiety that did not have to happen.
Response from Med MartMay 28, 2025
Hi Melissa, Thank you for sharing your experience, and we’re truly sorry to hear about the delivery delays and the impact it has had on your family. We understand how stressful and disappointing this situation is, especially given the medical needs involved. Please know that we take your concerns very seriously. We are actively looking into the issues with the shipping company and delivery schedule to prevent this from happening again. Your feedback helps us improve our processes and communication. We want to make this right for you. Please contact us directly at [email protected] or call 1-855-748-1975, Monday–Friday 9 AM–8 PM EST, or Saturday 10 AM–4 PM EST, so we can work with you to find a timely solution. If you feel comfortable updating your review after we’ve had a chance to assist you, it would mean a lot to us. Warm regards, The Med Mart Team