Med MartReviews of medmartonline.com

Response from Med MartJun 8, 2025

Thank you for sharing this feedback, and we are truly sorry for the distress this situation has caused you and your family. We understand how critical it is to have dependable equipment, especially when it involves the care of a loved one. Please accept our sincerest apologies for the inconvenience and lack of timely communication. We want to make this right. A member of our support team will prioritise your case and follow up with an update regarding the part and technician. If you have not yet received assistance, please reach out to our dedicated support line at 1-833-976-4203 or email us at [email protected] so we can expedite a resolution. Your feedback is important and helps us improve our service. Kind regards, Med Mart Team

Response from Med MartJun 4, 2025

Hi Mona, We’re very sorry to hear that your experience did not meet expectations. Your feedback is incredibly valuable, and we truly want to make things right. Our goal is always to help our customers feel confident and cared for—not just during the sale, but after as well. If you could give us a chance to assist you further, we’re confident we can turn your experience around. Please reach out to our team at 1-844-217-8806 or email us at [email protected]—we’d love the opportunity to help. Warm regards, Med Mart Team

Response from Med MartJun 3, 2025

Hi there, Robert- I'm familiar with your order as this has been in an escalation status due to the delay in solving the issue. I'm hopeful you received the update from Daniel with tracking last Friday May 30th for the part needed per the manufacturer's assessment of your issue. We are confident that this will resolve the issue of the seat not locking in the tilted position. Please keep us posted! We appreciate you and your business with us and we look forward to the final resolve here!

Response from Med MartJun 8, 2025

Thank you for your review, Laurie. We sincerely apologise for the mix-up with your order and the inconvenience caused by the return timeline. We understand how frustrating it must be to receive the incorrect item and then be told it couldn’t be returned after a short window. We’d really like the opportunity to look into this further and see what we can do to help resolve it. Please reach out to our customer support team at 1-833-976-4203 or email us at [email protected] with your order details so we can assist you directly. We appreciate your patience and hope we can work toward a better outcome. All the best, Med Mart Team

Response from Med MartJun 4, 2025

Hi Bernard, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration you encountered with our return policy and understand how this situation may have felt unclear and disappointing. Transparency is important to us, and your comments are helping us re-evaluate how and where we communicate essential information to our customers. We would truly appreciate the opportunity to speak with you further and explore how we can make this right. Please feel free to reach out to our support team at 📞 1-833-976-4203 or 📧 [email protected] — we’re here to help in any way we can. If we’re able to resolve your concerns to your satisfaction, we’d be grateful if you might consider updating your review. Your voice matters and helps guide future improvements — and we sincerely want your experience with Med Mart to end on a more positive note. Warm regards, Med Mart Team

Response from Med MartMay 29, 2025

Hi there, Dorothy- I took a look at your order and I see that you ordered at your own discretion on our website which is perfectly okay for a lot of instances and purchases. Being as though I know these products really well on the equipment side of things, I also understand patient care first-handedly and I can understand your concern and the disconnect here. The chair you bought isn't a wheelchair for self-propel and self-use. It's also a tilt-in-space chair which only a caregiver can control the tilt mechanism from behind the chair for patient safety purposes. This is also where the brake is. If this were a tilt-in-space wheelchair, the brakes would be accessible to the user like standard wheelchairs but since this is a tilt-in-space transport chair only, it should be in locked position at all times unless a caregiver is pushing and assisting the patient. These are safety features built-in to be in regulatory compliance. I hope this clears up any confusion for this specific product you purchased. We do have product specialists available by phone Monday - Friday 9am-8pm EST and Saturdays 10am - 4pm EST. They are always on stand-by to assist our customers in any way. We really do appreciate your business and if there's anything we can assist with further, please don't hesitate to give us a call.

Response from Med MartMay 30, 2025

Hi Ida, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to receive an item you didn’t want, especially after trying to cancel in time. We’d like to make this right for you. Please contact us directly at [email protected] or call 1-855-748-1975, Monday–Friday 9 AM–8 PM EST, or Saturday 10 AM–4 PM EST. Our team is here to assist with resolving this issue promptly. We appreciate your patience and the opportunity to improve your experience. Warm regards, The Med Mart Team

Response from Med MartJun 5, 2025

Hi Roger, Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. We’d love to better understand what happened during your chat and work toward a resolution. Please feel free to reach out to us at [email protected] or call 1 (833) 976-4203 so we can assist you directly. If we’re able to make things right, we’d be grateful if you’d consider updating your review. All the best, Med Mart Team