Med MartReviews of medmartonline.com

Side handle not what was expected based on the description, missing side handle, slow delivery. Bed is well built but has less range of motion than what was expected.

This is an update to previous 5 star review wheelchair purchased came in powder coated instead of chrome plated as stated on website Not a huge issue except for the hand rails are textured and burn his hands when going downhill I thought the simple solution would just send the chrome hand rails like advertised but instead I get nothing at all but sorry we changed the product just didn’t change the description Going to check into turning them in for false advertising Really really disappointed in the lack of service Since putting in 1 star review they are now sending me necessary parts to make the wheelchair more like what we ordered

My item (an electric wheelchair) was delivered on Friday, early afternoon. It was delivered without a seat. When I called the company, starting at 3pm I could not reach anyone for an hour. When I did, the representative could not give me any explanations and told me she would get back to me. I was not told they were closed on weekends so I called several more times and sent several emails. Monday morning I was told the item had been shipped. It would have been much less stressful if they just told me nothing could be done until Monday in the first place.

The box arrived in terrible condition and I was concerned the wheelchair would be damaged. There was a washer missing and another that was damaged. I’ve got a neighbor who’s an engineer coming by this weekend to check it out before I let my disabled husband sit in it.

My delivery only included one ignition key. The materials said two. Can you provide the second key?

I liked the help I received for helping me order the bed for my mother but delivering the product it the part I didn’t like. The waiting period is unsatisfactory. It didn’t take that long to take my money but it’s taking forever to get my merchandise. You need to come up with something better with what you have in place now.

I think the company is excellent, but unfortunately, I cannot say the same about the service to reach someone to straighten something out was not easy It was challenging, but I will give them three stars would given more if help service been easier to contact and make adjustments

Poor instructions. No diagram explaining parts. We ended up with 3 extra parts. No packing slip. Cup holder was included in box again no description. Cup holder was for the wheel chair. No sling included. Have no idea where it is. Driver left 80 lb box in driveway.