Med MartReviews of medmartonline.com

The ordering process and delivery were very efficient. However, I recently contacted Med Mart that the intended customer for the bed rail took a turn for the worse and that I needed to return the Unopened box that I only received last week. They told me that there was a 25% restocking fee, which is outrageous. I understand that I should be responsible for the shipping fee, but a restocking fee of that magnitude is very poor Customer Service. The agent was not able to give me the return address at the point of contact and said she would get back to me. I don’t understand that either. So much for their Hassle Free Returns that they advertise.

I was warned not to use an online store for items like this. I should have listened. Staff tried their best and were friendly but in the end they didn’t know the products as well as they sounded and when there was an issue they were dependent on what the manufacturer told them. In the end we’re basically stuck with a mobility scooter that doesn’t fit the hopes we had for it.

Got only part of the wheel chair cost $3000 have to put it together no communication on when frame will arrive or how chair arrives.

I ordered 2 items, and only received 1. I had to call to find out it's on back order. No one notified me by phone or email.

I only received a wheelchair cushion. No word on the chair itself. It was ordered for a broken hip. I was told it would ship a week ago...but I have not received updates. I have received several emails to rate the product.

We seem to be unable to process a credit for a returned item. That med Mart was actually very good about assisting with the order, but the manufacturer is not following through with the requests. I’ve now called 3×4 times asking for information on to get this completed, it’s been three weeks for the credit.

I had a conversation with their sales person, I wanted two days, then I ordered what I was advised to order. I was sent a ramp that was supposed to fit a 2006 Toyota Sienna Van. I was ensured that it would fit. I invested $1000.00 in a ramp. After installing the ramp, I found the ramp would not allow a 420.6 lbs electric wheelchair would not go up the ramp, because the angle was to great. I requested from the company for assistance and I received an attitude for the service person. Naturally I gave attitude right back. Then I supervisor told me we could return the product, if I had the original packing that the product came in. I advised the company it arrived on a pallet. I then was advised that I would have to find a shipping company to return the product before I would see any part of the money that I invested. I asked what would keep the company from keeping my money and the product? I was told this is the way it has to been done. I explained I find this unacceptable and unethical.

My name is Cindy Blanchard. Unfortunately our first experience has been disappointing. My husband, Kirk and I ordered a lift chair on 4-15. Your sales associate, Tywana, was very patient and helpful. The chair was not stock in Kettering but in Cincinnati warehouse. I called Saturday, 4-18 for an update and was told it would be delivered this week..no call for delivery yet. When I called today, I was told delivery is on 4-30 partly because we live in Brookville, Ohio. We were given no indication it would take so long. Hope something can be done to have delivered sooner. I do not like to give bad reviews but this is bad business. Regards...