Med MartReviews of medmartonline.com

Response from Med MartOct 9, 2026

Hi Karen, we're sorry for the frustration you've experienced, especially knowing how important it is to have a working scooter. We understand how disappointing the delays and lack of updates have been. Our customer service team has been attempting to reach you, and we can confirm that the replacement wheels have been ordered. We appreciate your patience and apologize for the inconvenience. Please don't hesitate to contact our team at 888-260-4430 if you need additional assistance.

Response from Med MartOct 5, 2026

Hi there, Your items both have in-home delivery and set up service and is on the schedule for this Thursday 10/8. Sean is going to call you to confirm this also. This service always extends the lead time versus being sent to you directly and is typically conveyed at the time of the order. You're local to our actual stores and hopefully confident and aware that we are not a fraudulent company. We appreciate your business and always a pleasure to assist you!

Response from Med MartOct 21, 2026

We’re sorry to see this review. We did ask for additional order information so we could locate the purchase and look into the concerns you described, but we have not received the details needed to verify the order or investigate further. We respond to reviews across all star ratings and are happy to review any concern once we can identify the transaction and all details involved. If you’d still like us to look into this, please contact our customer service team directly with your order information so that our team can review it.

Response from Med MartOct 12, 2026

We’re sorry for the frustration, especially since you needed the hospital bed urgently and were expecting it to ship right away. At the time of your review, our team was working with the manufacturer to confirm the shipment and tracking information. We understand that the changing timeline and lack of a firm update made an already stressful situation more difficult. The bed did later ship, but we agree the communication around timing should have been clearer from the beginning.

Response from Med MartOct 12, 2026

We’re very sorry to hear about your brother’s experience and the safety concern you described with the alternating pressure mattress system. When you contacted us, our team explained that the mattress was not eligible for return but offered to escalate the product concern to the manufacturer for further review and support. We understand how frustrating that response felt given the circumstances, and we’re sorry the situation was not resolved in a way that gave you confidence in the product.

Response from Med MartSep 26, 2026

Thank you for your business and review, we truly appreciate it! Please let us know if we can be of further assistance.

Response from Med MartOct 12, 2026

Thank you for sharing this feedback. We understand how frustrating it was to have questions about delivery upfront and then feel like the timing still wasn’t clear, especially when you needed the bed by a certain date. The order was estimated to ship by September 28 and ultimately shipped with freight tracking, but we recognize that the communication around timing and expectations could have been clearer. We appreciate you bringing that to our attention and choosing Medmart.

Response from Med MartOct 21, 2026

We’re sorry to see this review. We requested additional order information so we could locate the purchase and investigate the concerns described, but we did not receive the details needed to verify the transaction or review the service history. We take concerns involving patient lifts, delivery, assembly, and product condition seriously and are happy to investigate when we can identify the order involved. Please contact Medmart directly with your order information if you’d still like our team to review this.