Med MartReviews of medmartonline.com

We ordered a new scooter for my wife who has MS. The first scooter they delivered was in a destroyed open box that had been taped shut. Their response was open the box and if there are damaged pieces, we will send you replacement parts for you to exchange. They claim the problem was with the shipper or the manufacturer and they would find out what the problem was. Unfortunately, we were caught in the middle with very little feedback from the company. After the numerous calls, we did get a new scooter which arrived in a new box with the inside Styrofoam completely destroyed. Unfortunately, the battery would not charge fully and their Customer Service said it happens all the time. I never found out who was at fault for this happening in the first place. This company should have a better handle on what’s being shipped and who is shipping it.

The wrong scooter was delivered to my home. I immediately contacted this company and was informed that I would be contacted with 24-48 hours with a resolution. The company did not contact me within the timeframe given with how to deal with the wrong scooter being delivered.

so far you have my money and i have no bed. i am in need of this bed ordered on june 27th, i spoke to you cstumer support july 9th and did not a satisfactory answer. please come with something more positive and answear this experience. p.g. carnevale not very happy

My first chair broke inside maybe due to shipping damage made a terrible clicking noise and would drop on one side 2 inches had to wait many weeks to get replacement chair and the box was sent to my house to pack the chair up got lost the second chair came And it’s too small and does not operate correctly. If you raise up your feet it wants to lay you all the way back like you’re sleeping. His chair is made for a small person. I’m too tall. Sad to say I’m gonna have to send this chair back. I’m wasting my time Shopping through the Internet. I’m losing too much sleep and going insane trying to get a product that works I will be asking Darrell to get my money back and he can have this chair. I’m done.

If I could give them zero stars I would. I spoke with them directly on June 23 to order a wheelchair for my mother who is in hospice. We picked her favorite color and was given a ship date of June 30. I specifically told them that if the color would delay the shipment to do whatever color was available. Then they sent an email that it would not be shipped until “on or before July 8”. I called them and they confirmed it would be by July 8. They emailed again to confirm July 8. I was assured they were in discussion with the manufacturer. When I did not hear it was shipped I reached out yet again on July 9. Now they are saying that the color is causing the delay and the wheelchair, for my mother who is in Hospice, will not ship until next week. Her time is limited which makes this even worse.

you never shipped or provide me a tracking number

Bought a 6000.00 lift, proved time and time again proved the issue is with the chair not the operator. Only had it 7 months and used it 7 times due to it not working. It is a lemon and I have had technicians out every month "woking" and "fixing" the issues. Anytime I call the store or the 8007935980 number, I keep getting the runaround. The company continues to state the fact that im blind is the issue which is extremely unprofessional and belittling being I raised 8 kids, traveled the world and have retired from working as a successful Federal Employee of 18 years. When you actually take accountability for selling a blind woman a lemon of a stair lift, that you installed outdoors, then I may think of raising the rating. until then, 1 star is a little over generous. Mildred Hall

The person I talked with was very helpful as I was ordering a wheelchair for my mother who is in Hospice so time was of the essence. I was given a ship date of June 30 and my credit card was immediately charged. It is July 7 and I still do not have a ship date. As her quality of life deteriorates we hoped this wheelchair would provide comfort and support for her and her caregivers. I really cannot stress my level of disappointment in this.