Med MartReviews of medmartonline.com

I ordered white and got black

I normally use a Firefox web browser. After I added my purchase to the cart and selected to opt out of extended coverage, a progress bar appeared and the only thing on the page that wasn't frozen was the "Chat with us" button. After almost an hour it had not changed, so I tried to place the order using a Microsoft Edge browser and was successful.

When I finally did get through Stacey B. was great. I ordered online. Came back transaction did not go through. So I called the number on e mail quote. No answer. Left a message for call back no call back. If the transaction did not go through need feedback of what went wrong? So at this point I'm locked. Do I order another and get two what to do? Called number on web page; right back to waiting. Finally tried chat, Gave me to Stacey B. Very nice. She called me and we completed transaction over the phone. She also answered some questions on the product. I hope someone actually reads this so Stacey does not get blamed for all this.

It took two weeks to even get a part ordered and I’m still not sure it’s going to be the correct part

When I ordered the chair it said it would ship on Monday and I would be notified by email. On Tuesday late afternoon I had still not received an email. When I called to inquire I was assured they would check on why it hadn’t shipped and call me back that same day. Now it’s Thursday and I still haven’t received a call. I did receive a message from a shipper on Wednesday stating they wanted to deliver something a week from now but someone had to be available between 10 am and 2 pm. The tracking number is not working so I’m not sure if this is even the chair I ordered. There was nothing during the ordering process that indicated a signature would be needed. We both work so this isn’t going to happen. I’m probably going to cancel this order due to their total lack of good communications.

I received the bed very quick but it was missing the head and foot panels, and also the side rails. I call and these items haven’t even shipped as of today. Can’t use just the bed.

Promising same day shipping when you didnt mean it. Havent heard anything since.

This time they say shipped but no tracking number and if I return unopened they want to charge a restock fee ! Outrageous !