Med MartReviews of medmartonline.com

Response from Med MartAug 13, 2025

This is a false accusation. Facts are below. This order was placed on Thursday the 7th of August at 130am. The product you ordered is known for and advertised as "quick-ship" and ships within 2 business days. We sent an email on the 2nd business day, Monday the 11th at 1030 AM that you're order was loaded and due to ship that day, the 11th as this is the info we received from the shipping warehouse. The next day on the 12th at 230PM, we received a call to cancel the order. My CS team advised it is more than likely too late and already shipped which you can refuse the shipment and whatever the fees charged, would be fees held from the refund however they did advise they would try to stop it and get it turned around. They were able to get the order officially cancelled with much effort on your behalf and you were refunded in full hours prior to this review. That refund issued was emailed on the order at 354PM.

Response from Med MartAug 11, 2025

Hi Eric, Thank you for taking the time to leave a review. We're sorry to hear that your ramp was delayed due to the wrong length being delivered. We understand the frustration behind this and hope we can figure out a way to make it right. Please give us a call at 1 (844) 480-3361 so we can further assist you. Thanks, The Med Mart Team

Response from Med MartAug 8, 2025

Hey Kelly, We're sorry to hear that your delivery went wrong. We would rather not give you this kind of service. Please send us your order number so we can look into what happened and fix it as soon as we can. Best wishes, Team Med Mart

Response from Med MartAug 2, 2025

Hey Rochel, We apologize for the trouble you had. We know how annoying this must have been, and we greatly appreciate your feedback. Please don't be afraid to get in touch; we'd love to fix it. Best wishes, Team Med Mart

Response from Med MartAug 2, 2025

Hi, We are very sorry for the delay and any trouble it has caused. We don't want this event to be your experience. We kindly ask you to reach out to our support team, so we can promptly review your order and assist you. Best wishes, Team Med Mart

Response from Med MartJul 25, 2025

Hey Marcherrie, We're very sorry to hear about the mix-up and the time it took to fix it. We don't want our customers to have this kind of experience. We will prioritize your case and ensure prompt resolution of the correct item and bill. Please call our support team at 1 (844) 205-4985 so we can help you right away. Best wishes, Team Med Mart

Response from Med MartJul 16, 2025

Hi there, Nancy- I reviewed your order and I see you called in after hours yesterday and didn't leave a voicemail for a return call. Our hours are 9-5 EST for customer service at #2 which is what you were calling into. Option #1 will get you to your sales rep, Lynette. I did pull the tracking that was emailed to you and see that your order is out for delivery today by Fedex. Woohoo! Please check your email for the updated tracking with Fedex real time and don't hesitate to give us a call during business hours if we can assist further!!

Response from Med MartJul 14, 2025

Good morning, I reviewed your order that you placed with Darrell and I assure you Darrell himself and his own integrity nor by our basic standards would we be deceptive about a lead time for a sale. There was an inaccurate tracking added to your order prematurely as we used to ship these slings out ourselves and that did cause a few days delay. The moment we realized the issue, we submitted the order to Joerns directly and they shipped it and I see it was delivered to you 5 days ago by UPS. We sincerely apologize that this delay happened and super happy all is well now! Thank you and it's a pleasure to help further if ever needed.