dc
No information after order placed
I placed the order and I haven't received any information about expected ship or arrival date.

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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dc
I placed the order and I haven't received any information about expected ship or arrival date.
Garth F.
The chair was not the color or fabric we ordered, but it’s not terrible. The delivery method was not okay. I was told the chair would be delivered the following week, which worked with my work schedule. It was delivered early when I wasn’t home to help with it. I gave specific instructions for delivery along with my phone number. It was not delivered where I asked, and no one was contacted. It was just dropped off and the driver left without contacting me or anyone in the house.
J.E.
Description of product purchased was not what I received and when delivered the delivery guy left the box on a pallet sitting in front of my garage for anyone to welcome themselves to it and did not even bother to come to the door or ring the bell for that matter to say it was delivered! My neighbor came to tell me that a huge box on a pallet was in my driveway infront of my garage. Disappointed
Response from Med MartJun 21, 2023
We apologize for your dissatisfaction, but if white glove delivery was not selected at checkout, products are drop shipped directly to your home. Thank you, Medmart Team
Jeanne D.
The transit # never showed the item was picked up. Its anticipated delivery date was yesterday 5/17. We still don’t have an answer from the warehouse. This is the 3rd day in a row we’ve tried to get an answer. The fact that it wasn’t delivered when expected is very disappointing.
Response from Med MartMay 21, 2023
We sincerely apologize for the delay, the scooter shipped as promised, but was lost in transit. We filed a claim with the carrier and shipped out a new scooter. The ETA for your scooter is 5/23, this was all sent in an email.
Maria H.
Placed order on 4-26. Was given an email saying "Item will ship on or before 4-28". It is now 4-30 I have not received a notification. That ite. Was shipped. Called customer service was told it doesn't show its been shipped yet. Have to wait till 5-2-23 to call AGAIN to fund out 😑😡 You would think that buying an item that is 2,300. Would se more careful on information about shipment notification. Was told item is being shipped by another comany??
Response from Med MartMay 21, 2023
I apologize for your dissatisfaction, however I show your product was received on 5/4. I hope that you are pleased with the product.
David S.
Was under the Impression that this chair was in stock and would ship on Monday the 24th. Its now Friday the 28th, and still no tracking number or shippment information. Email said it would ship by end of week that was sent to me yeaterday. Cant comment on the product until I recieve it.
Response from Med MartApr 28, 2023
Hi there! Perhaps check your junk/spam folder, tracking was emailed over to you already. The freight company can be reached at 1(859)469-7897 to schedule the delivery or you can wait for them to contact you as normally scheduled. You're welcome to call us for more details also if you're unable to find it in your email. If you received your order confirmation, your email was entered properly in the checkout so there wouldn't be any reason why you wouldn't have the tracking email. Thank you kindly and pleasure to help further anytime!
D P.
The Hoyer Lift pictured was of the type I wanted. It showed a pump release button that is activated by pressing the button with the pump crank. Instead I received a lift with a valve that is turned by hand, which I have experienced is much less safe. I am disabled so I can't ship it back. I could have purchased a similar lift much cheaper.
Verett
I chose a new Pride Mobility EVO 614 HD product since your site was the only 1 of 10 suppliers that had the Captain Seat listed in a 24” size. Of course I got an email after paying for the item that Pride didn’t have that item in stock. It’s been 5 days since I ordered the chair and I have no idea when it ships. On top of that I got a FedEx notice that the item was received. Please address the amount of time it takes to fix an error created by listing an item before checking if the inventory exists.
Response from Med MartMar 29, 2023
Good morning, We were made of aware by Pride at the time of your order that 24" was no longer available for this product and informed you right away as well as updated the product on our site, it sincerely was not intentional. The tracking that was sent to you by Fedex is valid and is for 2 other items on your order that have already shipped. We are waiting on an update from Pride for the ship date and then tracking for the EVO. Thank you kindly and pleasure to help anytime!