Harold R.
disappointed
At this point I am very dissatisfied. my delivery date has come and gone. no lift. my wife is a paraplegic and I am lifting her by myself.I feel I am getting the run around.David, the person who is supposed to be in charge of online sales said they are going to make it right and send me a better lift for no extra charge and would send me tracking info but I have still heard nothing. they got their payment the minute I signed the contract, and yet here I am lifting my wife by myself and suffering because my back is not the greatest.buyer beware. I am in a non cancellable contract with my first payment coming due and still no lift
Response from Med MartAug 26, 2015
Mr. Russell, Sir, thank you for your review. We strive 110% of the time to provide the utmost satisfactory experience. I apologize that we failed to meet that expectation with your order. We were able to upgrade your lift at no additional charge to you. It was on a slight back-order but we were able to get it to you the same day that is was available. We sincerely hope that it is significantly helping you and your wife of your daily activities and independence. Even if for nothing else other than advice, please reach out to us and we'd be delighted to assist you at any time.