One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ordered a gate belt and Walker on June 1. Received the belt in a couple of days, great!
Still waiting on the Walker. Got a call two days after I placed the order a gentleman told me the item was discontinued and could we substitute a different one, I said yes. He stated the order would be processed and sent out.
One week later and nothing. I called med Mart back on Fri and was told something will call me Mon to try to find out where my order is.
Response from Med MartSep 27, 2016
Thank you for your review. Occasionally an item is discontinued or on back order unbeknownst to us and we will work on the fastest remedy to accommodate you without charging anything additional if there's a price difference. It may cause a delay for a few days, but we will communicate accordingly. Thank you for choosing us and we hope to be able to do business with you again!
RE
Rick E.
Not Delivered
This is the second review for the item I ordered that has still not arrived.
Response from Med MartSep 27, 2016
Thank you for your review. Occasionally an item is ordered that is on manufacturer's delay. Our notes show that we discussed with you and you decided to wait for the item to become available. Due to the delay, we also provided a free deluxe accessory due to the inconvenience. We really appreciate you for choosing Medmartonline.com!
DV
dv
Horrible products, stay away from this retailer
I bought a portable ramp which weighs way heavier than the description. When I called them back for returns, they told me that they are not going to pay for the return shipment and the lady over the phone is not helpful at all, she was still pitching me into keeping this ramp.
Response from Med MartApr 15, 2016
Hello and good day,
Unfortunately, the weight on this ramp is exact and confirmed by the manufacturer. We would have gladly accepted the return however the item was not defective nor improperly sold to you by giving false information so the return shipment expense it not paid by us. We certainly don't want you keeping an item that you're unable to use because it's too heavy. Let us know if we can assist further although it's outside of the time frame to return, we will make that exception in this instance.
CL
cheryl L.
DON'T USE THIS COMPANY
we bought a lift from MED MART in Cinicnnati for our 89 year old brain injured mother.
The lift cost was $998.00. When it arrived it was thrown into a box /it was not packed properly--when we took the machine out of the box it was scratched, the screws did not fit into the lift machine. We were concerned if my mother used the machine--she could easily be injured since the machine was damaged. The lift weighed 123 pounds. When we called the company back to receive a refund--they told us we needed to ship it back ourselves (again weighing 123 lbs) and we needed to pay for the $100 + for shipping. After several back and forth calls they agreed to have someone pick up the machine. I called a week later to see if they received the machine and when I would receive my credit on the $998,.00. I was told they needed to inspect the machine. A few days with by--again no phone call from the company , after my third attempt--I was able to talk to Margaret the customer service rep--she informed me that they were going to charge a re-stocking fee for the machine and I would also have to pay for the shipping cost--which would be half of what the damaged machine cost. After explaining to the manager that we did not want to pay a re-stock and shipping fee--the manager hung up on me. these are very rude people--they present themselves as a caring company--but are not. I would never ever recommend to buy a piece of equipment from Med Mart in Cincinnati OHio. We have still not received a credit on the machine that was returned over a week ago.
Response from Med MartMar 5, 2016
Mrs. Lindquist- We strive 100% of the time to provide every single bit of excellent "service" that we can for our customers. We live and breathe through the sheer fact that customer service is not a department, it's a state of mind. This review initially said we provided you with great service and were able to get your family a product that no one else could. It was only edited after the return of the equipment was made.
As for the facts;
1.) The lift you ordered was on manufacturer's delay with no date of availability being projected (it's still not available). We advised you that we had "1" of these available at our main retail store that was a "floor model." It had not been used at all however was assembled and displayed on our showroom floor. We offered to get you equipment that is comparable and instead, it was agreed to send the floor model by your family. We inspected all working components and packaged to you accordingly. (I did not witness the packaging however took your word for it that it was done poorly and have addressed that with the respective parties to ensure safer handling.)
2.) When you received the equipment you mentioned the scratches down by the wheel base and we agreed that was only due to being the floor model as previously discussed before ordering however not hindering the functionality or safety of the equipment.
3.) When you called about the screws not tightening, we offered technician assistance via phone first (a technician call is always first to troubleshoot and then a scheduled visit thereof after only if necessary) and was advised that was not okay and you simply wanted to send it back. We advised at that time, since you declined technician services of any kind, all return policies would be implemented. We also agreed at that time, when we receive the equipment back, if something is damaged to the point of being unsafe or inoperable, we would provide a full refund and you would not be responsible for the shipment back to us as our return policy states. We received the equipment and with everything as it was, a representative, in the presence of 2 other people, put it's components together, flawlessly. Those employees then operated the equipment in it's respective functions and there was nothing in err. When we advised you of this, is when things went south, so to speak.
4.) The manager you spoke with agreed to waiving the restock charge however advised you that the return shipping cost would still be your responsibility. We paid to ship it to you and did not expect for you to pay that also. The phone call this day was ended after she had been told by you, "No, you may not speak." You were advised at that time, the call would be ended.
Rude is a complete opposite of the standards we uphold every single day and it's disheartening that's the impression you're left with. We touched all bases through every single step of this order and out of all of the family members that we had the pleasure of working with on this order, only one person seemed to be upset throughout.
All of the reviews on this site are not managed by us and are unable to be "fake." We help people all over the country with making their lives a little bit easier and would love to still be able to help your family should the need ever be there again. We bent over backwards from A-Z through this order/return and simply must tell ourselves, we'll try harder next time!
Warm Regards.
CH
Christian
Zero Stars Should be an Option!
This was singularly the most difficult ordering experience of my life. Just to place the order due to technical issue with the website and someone having mistakenly turned on the holiday answering machine a day early took an hour online, multiple phone calls, several emails and the better part of 2 days! After which my card was double charged and then they shipped me the wrong item a week later.
Now I have to take even more time to work around their error and ship it back.
Unfortunately this company is simply unable to properly service their customer base, their new website and shipping system is racked with bugs and should have never gone live.
Horrible experience and I'm still dealing with it:/
Response from Med MartJan 6, 2016
Oh no! We have 1000's of satisfied customers and hundreds of visitors to our site daily and this is a FIRST of it's kind! Any error on our site, we remedy immediately and any error that ever takes place, we rectify immediately. We don't say we're perfect but we do a really good job at taking ownership and recourse as necessary. The "small" Tucane that was shipped in error, give it to a friend or family member that may have the need as a gift from us or donate it to a local VA, -someone would be delighted to have it! We provided OVERNIGHT delivery of your needed equipment to ensure you were happy with your purchase and slightly disheartened to see this review however we will always be pleased with assisting you anytime in the future to prove this was a one time instance. :) Happy New Year!
WO
wolfe36
I will not be doing business with again!
$35.00 part with a $15.00 restocking fee if you have to return it! need I say more?
Response from Med MartNov 10, 2015
We are so sorry to hear that! We do everything to ensure the absolute best service and best product suitable for you and in this case, this part was ordered by you and shipped out right away. We do have a minimum restock charge of $15 as that covers the restock charge for the item as well as the shipping expenses we incurred shipping it out to you. I'm quite certain if you called and spoke with management, a mutual satisfactory remedy would occur. Our customer service team is fantastic and would love to speak with you to make you happy! 1-888-260-4430
"Customer service isn't a department, it's a frame of mind."
RK
Rus K.
Don't use free shipping because it takes 6 to 8 weeks to get a battery.
Still have not received the battery for the go-go cart ordered over 4 weeks ago using free shipping.
Response from Med MartNov 3, 2015
Hello Mr. Kochie- I believe you may be mistaken with the company you're leaving this review for. You placed an order with us on 10/17/2015, 2 weeks ago and your order has already been shipped. You ordered a "battery box" which stores the batteries. We do not have an order for you that includes batteries. We would be happy to assist you in ordering some or helping you track down where you did order them from and see what's happened on your behalf. We are always a phone call away and strive for excellence on EVERY single order that's placed with us. We look forward to hearing from you.
CL
Cheryl L.
Worst online shopping experience I have ever had in 20 years.
Do NOT order online from them. Period.
Wrong item shipped. Ordered 2 and paid for 2. Only one shipped.
Had it sent to the Dayton store. They told me it wasn't there even though I received an email stating that it was.
I went in on Tuesday after being assured by Cincinnati store that it WAS at the Dayton store, they just 'over looked it'.
No customers in the store, but, everyone ignored me at first.
Then I had the pleasure of all 4 employees being rude.
Was told that I had to send the product back to the Reading Rd store in Cincinnati to get a credit for the wrong product.
Was not the item shown online - it was a cushion for a wheelchair and I ordered a lumbar support pillow suitable for an office chair.
Was told, "It's 'universal' " Right. It was a wheelchair cushion.
I called Cincinnati store and told them NOT to ship the second one and demanded a refund. I will have to ship back the one that was sent to the Dayton store in order to get my full $50+ refunded.
I intend to do follow-up every few days until I get the refund in full. If it takes more than a couple of weeks I will report them to the better business bureau.
Response from Med MartOct 17, 2015
Good day, Cheryl-
We're a tad behind on responding to ALL reviews.
A bad review doesn't happen too often and when it does we do everything to make it #Right! I apologize about the mentioned "rudeness" of the store employees as that's certainly not a typical scenario and unacceptable to the fullest degree. We surely wouldn't have survived 30+ years with these kind of negative experiences. This entire experience has been addressed with everyone involved.
As for the facts;
1.) An error was made when booking your order as a quantity of one, when you truly ordered a quantity of two. A call was made to you apologizing this oversight and correction was completed that same day.
2.)There was confusion on your "return" because our store employees do not work for our online services (this has recently been addressed and resolved for the future) and advised you to ship your cushion to return it. I personally mailed you a $10 check made payable to you for the $8.?? shipping that you paid to ship/return to us.
3.) The cushions you ordered, as pictured here, http://medmartonline.com/lumbar-cushion , are indeed lumbar cushions (for any seating) however they are made by a company who specializes in wheelchair cushioning and in very big, bold letters is written WHEELCHAIR SEATING. Directly under that wording is an asterick *Great for office seating and car seating." Even though it says that with an *, we understand why the confusion would be there. We advised you that these are even what our employees use in their seats at work, that exact model #8083 lumbar support cushion.
4.) There was no follow-up needed by you as we addressed everything mentioned, A-Z and immediately refunded your monies paid in full.
I wish we would be provided another opportunity to WOW you like we do day in and day out for folks all over the country. I would be happy to be your direct personal guarantor of your experience should that ever be an option.
Thank you for your attempted patronage and warm regards,
-Julie Bell /Customer Care Manager @ Medmartonline.com
