Med MartReviews of medmartonline.com

4.310,501 reviews
Physical Aids
10780 Reading Road, Cincinnati, Ohio

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Med Mart

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About Med Mart

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: medmartonline.com
Website: medmartonline.com
Category: Physical Aids
Location: Cincinnati, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Robert T.

Aug 20, 2023

UNACCEPTABLE

The time required to get a tech out to my home was unacceptable. Med Mart is so concerned about getting paid upfront for the tech labor that it caused delays. I was unaware that labor charges are not covered in the original 5 year warranty. Med Mart should make this clear to buyers before final purchase. I was fortunate in that the tech fixed the problem on the initial visit. Had parts been required a second $200 labor charge would have applied for the tech second visit. For what it is worth Med Mizer the manufacturer of the bed tried to be helpful from the beginning, much more so than Med Mart. Robert Teal

Response from Med MartAug 21, 2023

Dear Robert, We appreciate you taking the time to share your feedback and apologize for the inconvenience you experienced with our service process. We understand that prompt and efficient service is of utmost importance, and we regret any frustration caused by the delays in getting a technician to your home. We also acknowledge your concerns regarding the transparency of our warranty coverage. Your feedback helps us identify areas where we can improve our communication to ensure that customers have a clear understanding of what is covered by the warranty and any associated costs. It's great to hear that the technician was able to address the issue on the initial visit, and we're pleased that Med Mizer provided helpful support. We value your experience and will take your suggestions into account to enhance our services and policies moving forward. If there's anything else we can do to assist you or if you have further questions, please feel free to reach out to our customer service team directly. Your feedback helps us grow and improve, and we thank you for your understanding. Best regards, Med Mart Team

About Med Mart

Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: medmartonline.com
Website: medmartonline.com
Category: Physical Aids
Location: Cincinnati, Ohio
Listed on Five Star Index: 2026

Med Mart reviews

Showing 387 reviews with 3 stars · Clear filters

Roseann G.
Sep 13, 2023
The order came quickly
The order came quickly, however, I did not get a receipt like I asked.
Janice K.
Sep 2, 2023
Not a good chair for a tall person.
Purchased this chair that was described as being ideal for a tall person. My brother is 6 foot 1. Had even verified with customer rep on line that it would be good for a tall person before ordering. My brother sits in the chair and his knees higher than hips by about 3 inches even with foot rests extended all the way out. Chair seems otherwise sufficient. May have to return if adding cushions to the chair doesn't fix the problem. Not sure what we will do because his previous chair was falling apart so he won't have another one to use until a different one is received.
Chris
Aug 30, 2023
Works great, make sure to remove packing bar to assemble
Four stars because first step should include letting you know to remove a bar that's only for packing. The two halves wont connect because it covers the hooks that connect them. Second there is no explanation that the two driveshaft square bars go into each other and you must adjust pushpin to correct bed model. Third there are two places to attach tha driveshaft on the footboard end. The picture shows the shaft going into the lower one. I put it in there and put a level on to make sure it was level. (It was). Lastly there was no locking collar. The company is checking to see if it's needed. I don't think it is because the bed works fine. But the instructions state to turn the screw on the locknut. Other then the assembly slowdowns until I figured them out the bed works as advertised!!!. I'm not sure about a review complaining about using the hand crank all the time because the bed raises and lowers with the push of the button.
Robert T.
Aug 20, 2023
UNACCEPTABLE
The time required to get a tech out to my home was unacceptable. Med Mart is so concerned about getting paid upfront for the tech labor that it caused delays. I was unaware that labor charges are not covered in the original 5 year warranty. Med Mart should make this clear to buyers before final purchase. I was fortunate in that the tech fixed the problem on the initial visit. Had parts been required a second $200 labor charge would have applied for the tech second visit. For what it is worth Med Mizer the manufacturer of the bed tried to be helpful from the beginning, much more so than Med Mart. Robert Teal
Response from Med MartAug 21, 2023
Dear Robert, We appreciate you taking the time to share your feedback and apologize for the inconvenience you experienced with our service process. We understand that prompt and efficient service is of utmost importance, and we regret any frustration caused by the delays in getting a technician to your home. We also acknowledge your concerns regarding the transparency of our warranty coverage. Your feedback helps us identify areas where we can improve our communication to ensure that customers have a clear understanding of what is covered by the warranty and any associated costs. It's great to hear that the technician was able to address the issue on the initial visit, and we're pleased that Med Mizer provided helpful support. We value your experience and will take your suggestions into account to enhance our services and policies moving forward. If there's anything else we can do to assist you or if you have further questions, please feel free to reach out to our customer service team directly. Your feedback helps us grow and improve, and we thank you for your understanding. Best regards, Med Mart Team
Kevin L.
Aug 16, 2023
Was offered a 10% discount on first…
Was offered a 10% discount on first order and got all the way thru checkout and never seen no place to enter code. Thus charged full price. Then after purchase complete, you send me another 10% off code. I won't be screwed a 2nd time.
Response from Med MartAug 18, 2023
Dear Kevin, Thank you for bringing this matter to our attention. We deeply apologize for the inconvenience you experienced with the discount code during your first order and the subsequent offer that came afterward. We understand the frustration this situation has caused, and we're truly sorry for any confusion. Your feedback highlights a gap in our process that we are committed to addressing and improving to ensure a smoother experience for our valued customers. Please know that we take your concerns seriously, and we're actively working to rectify the issues you've encountered. We value your business and want to ensure your satisfaction moving forward. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Your feedback helps us grow and enhance our services. Thank you for giving us the opportunity to make things right, and we hope to restore your confidence in us. Best regards, Med Mart Team
Ann A.
Aug 15, 2023
helpful sales person but still don't have delivery
The person on the phone was very helpful and helped me choose a product. But she told me delivery would be in about 3 days. However, I still have not received the product. The earliest the delivery company told me it could be delivered was 8-17-23.
Response from Med MartAug 18, 2023
Dear Anne, We appreciate your feedback and are glad to hear that our phone representative was able to assist you in selecting the right product for your needs. However, we sincerely apologize for the miscommunication regarding the delivery timeframe and any inconvenience this may have caused. We understand the importance of accurate delivery estimates, and we're disappointed that we didn't meet your expectations in this aspect. We have identified the issue and are actively working to improve our communication to ensure that such discrepancies don't happen in the future. Regarding the delivery date provided by the delivery company, we understand your frustration, and we're doing our best to work closely with them to ensure a prompt and smooth delivery process. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to assist you every step of the way and ensure that your experience with us is a positive one. Thank you for your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best regards, Med Mart Team
Lawrence C.
Aug 8, 2023
Your website did not work
Your website did not work, twice after taking my credit card info. I had to place my order by phone! Why bother with having a website? I gave you 3 stars because your phone rep was efficient and effective.
Robert H.
Aug 7, 2023
We ordered our hospital bed on 7/24
We ordered our hospital bed on 7/24. It is now 8/7. We have received 6 different delivery dates all of which were definite. We have yet to receive our order. There seems to be some confusion with the technician responsible for our white glove delivery. I have made 6 calls for updates. So far no bed. They were very efficient in collecting their fees.

Med MartReviews of medmartonline.com

About Med Mart

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Med MartReviews of medmartonline.com

Med Mart reviews

The order came quickly

Not a good chair for a tall person.

Works great, make sure to remove packing bar to assemble

UNACCEPTABLE

Was offered a 10% discount on first…

helpful sales person but still don't have delivery

Your website did not work

We ordered our hospital bed on 7/24

About Med Mart

About these reviews

More in Physical Aids

SpinLife.com

Shower Bay

KTS Pooled Trust

IndeMedical.com

Med Mart reviews

The order came quickly

Not a good chair for a tall person.

Works great, make sure to remove packing bar to assemble

UNACCEPTABLE

Was offered a 10% discount on first…

helpful sales person but still don't have delivery

Your website did not work

We ordered our hospital bed on 7/24