Med MartReviews of medmartonline.com

Called local store to see if I could pick up a power chair basket locally. I offered the online sku and item number, but was told they had a basket and if it didn’t fit I could return it. I again offered the item number, but person was unwilling to provide any more information than I could return it. So I ordered it via website. I prefer to support local businesses but I will not support any business that expects me to accept less than stellar customer service.

We currently have three orders with you. One has been backordered since February -- with still no delivery in sight. The other two orders have been confusing. I wanted someone to come to my home to make repairs on two wheelchairs and am told I have to take the chairs to MedMart. That is NOT customer service!!! You make things difficult!!!!

The product is just "ok" not the quality I was hoping for. It is a cover for a lift recliner and was supposed to be reversible and also non-slip. It is rather thin quilt and looks "ok" but not anywhere near what I had hoped for at the price point of $69.50

The machine arrived damaged in several places, a battery case that was cracked with a leaking battery, broken stabilizer wheels, and a broken front bumper. We took pictures and sent them by email about 5 times, along with descriptions of what was wrong. We made 4 phone calls, and finally received our first “replacement parts” which didn’t have the correct screws (we had to buy those), and a new battery case. The batteries were still not working and were leaking. We finally received new batteries, but we had to have a professional hook up the batteries since they had to be wired in, and were not the same as the batteries that originally came with the scooter. While the machine finally works, we paid for and received it in mid-February and are just now able to use it. This is possibly worst customer service I’ve ever seen. The only reason we gave a 2 rather than a 1 is because it finally began working - after we did all of the repairs ourselves!

Certainly anecdotal, but using Federal Express to ship items seems to be a mistake

I bought a hospital mattress and after the first night, actually after just a few hours, the mattress has a huge “dip” in the center of it. Not pleased at all. I’m just hoping that I won’t have to sleep on it for very long! Very disappointed.

Shipping was promised on a Tuesday and the items didn't ship until Friday! These were items that I needed ASAP not as soon as you had time!

Order was to be shipped by May 31,2023, now you are saying it will not be shipped until June 19, 2023. I understand it is backordered. You should let people know when it is going to be delayed 3 weeks.