Med MartReviews of medmartonline.com

I would not recommend purchasing equipment from MedMart if you live outside of Ohio or Virginia. Apparently they are unable to provide repair services outside of these 2 states. Our lift has been broke for 5 weeks and after multiple emails (they communicate via email vs. speaking on the phone in a timely manner) they still are unable to provide a repair technician to assess. It is very disappointing to say the least. It’s sad that a person who relies on this lift for everyday human function is unable to use it. There is no sense of urgency on this matter and to me lack of care regarding situation. We are highly disappointed. Choose wisely when purchasing equipment. Find a place that can guarantee a repair technician in case one is needed. Otherwise, you’ll be left hanging.

Don’t buy from this company. Their stair lift is very inferior. When they are selling the product, they are very nice, answers all questions and then once the product is installed and your check in installed, they completely ignore you. I wrote everyone in that company including the CEO and to this today, no response. The footrest broke within the first year, something so simple they could have resolved. I beg and pleased since my mom had surgery and needed it, no response. I left a review then and leaving it again today as I am now replacing the entire stairlift and even more angry since this should have last longer than 4 years. It basically only worked the first year and we spent the last couple of years trying to make it work properly. Darrel will be a super sales man, but you will never hear from him after the check clears. Very annoyed I am paying so much money to replace a product that they told me will last longer.

I bought the 3 year extended warranty for a lift recliner in October of 2023. My footrest broke in September of this year. I emailed Med Mart and it was 5 weeks before someone with WSR, your warranty company,, came out to assess the problem. It's now been 3 weeks since he came and my chair still isn't repaired. It does no good to buy the warranty if you won't fix what's broken. I'm highly disappointed in Med Mart services.

Be aware of the NO RETURN POLICY! I ordered a replacement key ($16) for my mobility scooter ($2,500). I changed my mind before I received it because of the high cost, and called Customer Service (an oxymoron) to determine how I could arrange it's return. Customer (Dis)Service informed me that there is a "No return policy". I had ordered the key through MedMart's' agent and she never informed me of the "no" return policy. Customer Service told me that I should have specifically asked about about it AND researched their return policy in their website. Purpotedly, it's include in every item description, and that it is their website. Well, it is NOT included in any item description. I was unable to speak with a Customer Service Dept. Head, but was informed that me the Supervisor would call me that afternoon. Well after a week of repeated calls to the Customer Service Dept. I'm still waiting for her to call me. Even though I've purchased almost $5,000 of medical equipment from Med Mart, they were not willing to make an exception to their policy. I will not purchase anything from them ever again. If I could, I would give Med Mart a negative rating. CUSTOMER BE AWARE.

The bed came with motor broken and the has not yet been used

I didn’t know there is a 7 day return policy and the chair size that was recommended to me from the sales person is too small. So just beware and measure for your purchase and not go by height and weight.

My experience started off so well! We bought a bed for my dad from MedMart last year and everything was great! So, I placed an order for a hospital bed and a hoyer lift this spring for my mother to use in a house that was under construction. I was told it would be no problem to hold the items until we were ready for delivery. MedMart team was great about calling to check in and see how things were going. The house was still not ready when my mother died last month. I called to cancel and refund the orders. It took over a month to finally get confirmation that the orders were refunded, and then I saw that I had been charged over $1700 in cancellation and storage fees! For a pair of orders that never left the warehouse! I was promised a call from someone in management to discuss, but that has not yet happened. I am hoping MedMart will find a way to make this right, or that will be the last of my money they ever receive.

I’ve been trying to return an item since Oct 3. They said they emailed the return label. I told them I still haven’t received it. They said they will send another one. I still haven’t received it.