Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Gary
I placed an order and received wrong item. After being on phone for 28 minutes to try and resolve situation, they assured me correct item would be sent. After numerous calls made by me, still haven't received item, and still don't know status of order. Once/if this gets resolved, I'm done with MedMart.
Cecilia
The employee I dealt with was rude, unprofessional, disrespectful, cranky,rushed, hurried, did not have enough knowledge about the items being sold and how they work.
Aaron S.
Great customer phone "lip service" [zero] follow thru. Broken non op new scooter going on 4months now, and still counting. Missed Daughter's hs band competitions (3)/ missed MS scheduled seminars (2)/ creating a nightmare for me in my legal research, and appearances in court.
Donna Kay M.
The cushion was too small I wanted to return it and I'm having trouble getting a response from any one on how to return it's
Pamela
I am extremely disappointed that I couldn't return a patient sling that was used on my wife while she was fully clothed. I couldn't get the sling under her because the shoulder and head portion can't be folded so that I could slide it under her. I was buying this as a backup to the sling I have, but because there wasn't any reference to the hard portion of the sling I bought it, had I known I wouldn't have purchased the sling. I called twice to your company with no return call. I feel I was bilked out of 135.00 and I would never recommend you to anyone I know or to any of my many Facebook friends.
LH
This was one of the worst experiences that I have encountered in quite some time. We received the batteries without a hitch. However, we also receive almost $200 of extra charges on our credit card for purchases we did not make. This was the only odd purchase we made, so it was not hard to figure out who hacked our card. Needless to say we will not use or recommend your company in the future. Hope whoever used our card enjoyed the pizza!!!
Response from Med MartOct 6, 2016
We're happy you ordered with us and see that the order was made in our secured checkout. Our site is backed by SECUREE and a 128-bit Encryption SSL. We have been in business for over 30 years and are BBB Accredited and the nations only Google Trusted store for medical equipment. Our checkout is also secured by Trustwave as an added layer of protection. Our system does not store any payment information. It's unfortunate that the times have come to internet hacking and we assure you that your secured information is just as important to us as providing quality equipment and customer service. I would like to make a suggestion to have your own server scanned and checked for any possibilities of someone scanning/stealing your information. We take this situation very serious and I will certainly forward this information to our security/IT team.
Diana
Never delivered didn't call
Response from Med MartOct 6, 2016
Thank you for your review. I've looked into this a little further for you and it appears the item you ordered was on a slight manufacturer's backorder and I representative made contact with you to advise you of this and you wanted to wait for it. I checked the Fedex tracking and it shows it was delivered the day of this review. Please let us know if we can ever assist further, it would be a pleasure. Thank you for choosing Medmartonline.com!!
Stephen
I ordered a reclining Invacare wheelchair for my mother. FEDEX first said they would have it here on September 15, then on September 16 and now September 19th. It was in Connecticut on the 15th and then FEDEX sent it to eastern New Hampshire on the 16th. I am located in southeastern Vermont and the closest FEDEX terminal is in West Chesterfield NH only ten miles from my house. I have this experience every time FEDEX is involved in the shipment of my internet purchases.
