Med MartReviews of medmartonline.com

Your customer service is terrible. I cannot get a hold of anyone to check on my order. And the person who sold me the chair is unreachable. To say I am frustrated is an understatement.

Bought a concord. Elevator about 16 years ago for my spouse who had Alzheimer disease. The elevator allowed me to wheel him downstairs in the shower chair and into the large walk in shower. He passed in 2003 but as I age it has been a great help to me- when it works. Have had several breakdowns of the elevator. And was stuck in it once and had to call the fire department To get me out. Now at 92 years of age and no stairway to the ground floor that has my supplies and ground level entrance it is more important than ever to keep it running. However medmart has not been there for me and I have now been without the elevator for months. They gave me misinformation about circuit board repair time and then denied giving three weeks repair time to me- to a daughter when she callled them. I would not advise anyone to purchase an item that is expected to last many years from medmart as they cannot be depended on to keep that type of product in service. It is ice and snow outside and I have only snowy/icy stone steps to bring up supplies/groceries and to get to my ground level basement. Thanks for your time reading.

I made a customized wheelchair purchase at Med Mart on Dec, 22, 2017. My order arrived 2 &1/2 weeks later but not all the features I specified and paid for were not incorporated into my ordered wheelchair. I tried to contact the person who took my order, Julie ext. 102 several times for more than a week but has not responded to this day. I talked to the operator, others sales reps who assured me that Julie will call me back within 24 hours. So far, no one called me back to correct what was wrong with the special ordered item. This company has a very unsatisfactory Customer Service.

One star Paid for delivery that didn't happen!

I spent all this money so, I could have a customized wheelchair. I was told I would have the chair within 10 days....almost two months later. When I called to inquire about my order, everyone I dealt with either gave me the run around or was rude, if not both. When I finally got the chair, it was the wrong color. I was so heartbroken! When I called to see if we could get it fixed, the guy on the phone said he'd just give me 20% off my next wheelchair. Seriously, I just spent all that money and didn't even get what I wanted, why would I place another order with them. Plus, who could afford to buy another one. I wouldn't recommend this company to anyone. Do yourself a favor and don't waste your money. Go through a company that will treat you with respect and courtesy.

Be absolutely careful of what you buy, never trust the salesmen to know their products. Trusting them was a costly mistake of $3500. Read their return policy thoroughly. NEVER buy medical equipment from this place online! Please visit your local stores. This was a very unfair situation, which caused my brother several falls. The sales representation Julie spent more time being defensive than trying to find a resolution to the problem. I have the emails. This was only 2 days after the purchase was deliver. They hire any kind of deliver companies. The guys didn't know how to assemble the bed correctly. Yet, the guys were nice. This was a very unfortunate experience. I trust God will deal with them.

I purchased a chair from you on November 16th. I received a tracking number from FedEx on November 21st that the package was out for delivery. However the package was out for delivery in Illinois. I called and left a message with Darrel to look into it. It appears fault lies with the manufacturer but I still don't have the chair which I am in desperate need of.

The website offers 7 to 10 day shipping but this does not cover the company who assembles the chair. Apparently the chair we ordered comes from Pride and not Medmart. I've called twice and still haven't gotten an answer on when the lift chair will be shipped. This chair was ordered for someone who is dependant on lift chairs and has been waiting 2 weeks plus and still doesn't have a definate shipping date.