Milton C.
Still waiting for customer No Service
Easy to order and have them receive my money. Hard to get estimated time of arrival. Tried 4 times. Customer service seems non-existent. Tried to create an account and that failed due to disfunctional website.
Response from Med MartJun 26, 2018
Hello, We strive to process every order in the most expeditious manner. It appears after listening to several calls and looking into the entire process of your order; today is day 3 and we've assisted you in every way we can. Your 150lb shipment is already at the destination terminal awaiting an appointment to be scheduled to deliver to you. We are unable to provide you with specific dates of delivery as that is set-up amongst yourself and the freight company direct. That is the only specific question you've had that we can not 100% answer for you as again, it has to be handled amongst you and the delivery company. We're always here to help guide you in the right direction through it all and have assisted you on every single inquiry you've had to the best of our ability. We've provided the direct contact of the shipper that you can proactively call with your pro# for reference or you can await their call. We've also emailed that to you for your documentation convenience. I'm terribly sorry you were having difficulty in setting up an account. After looking into that further, you could not set up a new account because an account was already created for you at the time of your quote and those login credientials were emailed to you at the same time of the quote a few hours prior to your order being processed. A simple password reset will reset the password and allow you to login as an "EXISTING CUSTOMER," not a new customer. We're happy to help in anyway we can. At this time, everything is more than happening exactly as it should on this order. Thank you!