One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
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The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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The product I purchased and the item I received did not look or fit as shown on the web site. When I complained the customer service people gave me a big run around. I will not purchase or recommend to anyone to buy from them. What you see may not be what you get. Good luck on returns, The satisfaction 100% are only meaningless words.
Response from Med MartMar 25, 2019
Hello Randy,
Thank you for taking the time to leave us feedback. Per our return policy slings are not returnable under any circumstances. After reviewing the images you sent and speaking with you at length over the phone I have determined you did receive the correct size sling for your patient's height and weight according to the manufacturers' sling size chart that I sent to you for your reference. I am sorry you are not happy with your purchase. If there had been a defect or we sent the incorrect item we would have of course replaced it without hesitation. If there is ever anything I can help with please feel free to give us a call.
Kind Regards,
Margaret
Med Mart Team
JO
Joseph
Dissapointnented - Still waiting.
UPDATE#4: We are now at 6 days since the bed delivered without the sides. FedEx is scheduled to deliver today. Unfortunately, Med Mart did not deem it necessary to expedite the railings, which clearly would have been able to be sent quicker than 6 days, so we could actually use the bed.
Update #3: Clearly, we have different perceptions and facts regarding how it all played out. The primary fact being, this exchange is the first I've heard regarding the cost to expedite, buying a bed locally, etc. I wonder, is my payment would have processed differently if I bought from Med Mart online or direct, I doubt it. I look forward to an update on the missing railings.
Thank you. Update #2: Actually, I initiated the first phone call after placing the order online and it was at that time you offered the free upgrade on the mattress and it was also at that time the request to expedite was made. Again, had I received some of the information I am receiving now, my expectations would have been different. I too am unaccustomed to being spoken to the way I felt I was. It is true, Med Mart fufilled the order, minus the railings, in exact accordance with your normal stated process.
I now understand Med Mart is not able to adapt to anything other than the stated delivery policy and that's fine and good for customers to keep in mind. Thank you for looking into the status of the railings. Update: Thank you for the reply, I learned some new things. 1. "expediting a bed is not something that can be done with the bed you ordered". Had I originally heard those words, I would have removed all expectation of an expedited order. Also, it's for my brother, not my dad. My dad has passed. I had mentioned it was for my brother, but also as I mentioned, I felt as though I was continually being spoken over while I was speaking. Whether that's the case or not from the perspective of the Med Mart team or not, that's how it felt. At When should we expect the sides?
Originsl Review: When I placed the order 11 days ago, I called the next day to ask if at all possible, please expedite the delivery as the person in need of the bed was currently sleeping in a recliner. "Customer Service" said they made note of it. I called daily for updates and was consistently told what the standard process was but that they noted the request for urgency. It quickly became apparent to me that no one was really attempting to go above and beyond to try to meet this request. I felt my concerns were not being truly listened to and that I was even being talked over by one of the "Customer Service" reps. I was told the normal process was that once the installer received the bed, I would receive a call in 24 to 48 hours to schedule an appointment. I received my call 5 minutes short of the 48 hour time period, so everything happened on the normal time schedule, not a minute sooner, per my request. Finally, the bed arrives today by the installing company and they inform me that Med Mart mistakenly did not ship the sides with the bed. Med Mart would be sending those at a later date. Med Mart was aware of this shortage days earlier but neglected to notify me. In conclusion, I felt that the only thing Med Mart did really well, was take my money. They did repeatedly inform me that they were "just an online retailer" so, I take that to mean they are not a full service retailer and next time I will certainly shop around for another, more accommodating "online retailer". Very dissapointnent as we now wait for the sides of the bed to arrive at some undisclosed time.
Response from Med MartMar 25, 2019
UPDATE 2*** Hello Again Joe,
We actually overnight and expedite many of the items we sell based our customers' needs. Just to clarify as I have on previous calls Sir, I cannot expedite a 300-pound pallet that is 86 inches long 40 inches wide and about 30 inches high. This is not because we didn't want to help you. It is not because we were unwilling to do so. It was because it would have cost triple the cost of the bed to rent a truck specifically for your bed shipment and hire the manpower to deliver your bed to you upon arrival in your city. I am not unwilling to try to do anything to take care of our customers. Ever. We are more than capable of expediting most items. Unfortunately, heavy freight like this is not without an exponential cost for which you could have bought a bed locally and had it delivered the same day if you were willing to spend that kind of money to expedite a bed delivery. I am trying to stick to the facts. I understand you are not happy with your delivery time frame. You were advised all along we could not expedite a bed shipment yet you called daily to see if we could. I was very specific about this and even looked up your home address on Google earth to see if I could send it straight to your house. We will always look at the fastest possible option for a customer in need. The tech we provided a Saturday delivery which is not the norm. Anything we could have done we did. I am sorry you are still dissatisfied with our efforts. I hope your brother finds great comfort in his new bed and mattress.
UPDATE***
The only beds that can be expedited are Hill-Rom Beds because they do their own Platinum delivery and set up with their own teams and trucks. Those beds start at five thousand dollars.
These questions couldn't be answered for you or assisted with at the time you ordered because you ordered online on your own without an advisor to assist you which we are happy to know you felt confident enough to do so! However - the only time expediting became an issue is when I called you personally to offer you a free upgrade to a better and more comfortable mattress than the innerspring mattress you originally ordered on your own. I am sorry you felt you were spoken over on one of your calls Joe. It is not common for our advisors to be yelled at on calls when they are trying to assist with solutions to the problem at hand. She was trying to bring the call back to a place of helpfulness and to advise you we were doing everything we could to make your bed delivery happen as soon as humanly possible. Again, given the circumstances - we did everything according to the site specifications and time frames. Your order was delivered in 10 days, not 10 business days. You ordered online on your own on the 13th and the bed was delivered to you on Saturday the 23rd. I will have a resolution on the missing side rails today as well. Feel free to reach out to me by phone or email or here again if you would like.
Hello Joe,
Thank you for taking the time to leave us feedback! As we discussed on your phone calls, expediting a bed is not something that can be done with the bed you ordered. We did explore the option of delivering the bed directly to your home as they are virtually pre-assembled, but your location does not permit for a freight truck delivery. And unfortunately, due to the very large nature of the shipment, the only way to get your bed sooner would have been to buy one locally and even then delivery would have had to be arranged within their available time frames or conversely you could have rented a hospital bed for a week while this one was being brought to you. I would also like to point out that we also upgraded you to a much more expensive and higher quality mattress for your dad at no cost to you.
We definitely understand this was a quality of life purchase for your dad. Being medical equipment it is the same for all of those we serve and provide for. I did not advise you that I COULD expedite the bed but that I would convey the circumstances to your delivery team and ask them to fit your delivery into their schedule for as soon as possible. They have other patients already scheduled every day that also are in dire circumstances and need attending to. I understand your frustration. HillRom is the only manufacturer that offers expedited bed deliveries and that expedite fee ranges in the several thousand dollars range.
Given the circumstances and in reviewing the timeline of events, your bed did ship and was in place within the 7-10 business day lead time we advise on our site. As for the bed rails, your technician advised me after reviewing his camera footage of that delivery, the FedEx driver accidentally took the rails with him as an outgoing shipment. They are retrieving them and will have them out to you ASAP or if needed I will send another set directly to your home. Please give me a call with any further questions.
Kind Regards,
Margaret
Med Mart Team
RO
Roy
Supposed to be delivered yesterday…
Supposed to be delivered yesterday wasn't. Now bc a weather delay still no bed. Not happy at all so far!
LE
Lee
it turns out this will no work as is made for a woman not a man..
it turns out this will not work as i thought the seat area was not elongated and will not work for me. Just wasted $40 and a lot of time and effort The unit itself is well made and good and steady.
RS
Robert S.
COMPLETE DISASTER IN DEALING WITH MEDMART & DRIVE!!!
I ordered a Drive PhoenixHD4 online from Medmart on January 1, 2019. It arrived damaged on January 8, 2019. Wrong part was ordered & after talking to a Drive rep, he told me I shoud be sent a replacement. The 2nd scooter arrived on January 21, 2019. It arrived damaged also. No one has contacted me in more than 24 hours over this complete failure, even after numerous attempts from me to several contacts. I now can no longer access my account online. It is so sad and dispicable that the response from Medmart below is FULL OF LIES!! The pics I sent them on Monday were NOT acknowledged until 2 days later! The second scooter ALSO arrived damaged and I am without use 3 weeks after ordering. My account access has been blocked/removed & still no return phone call I made 2 days ago. I'm expected to pay for a DAMAGED SCOOTER at the same price as someone receiving an EXPECTED INTACT scooter in a reasonable time. Over 3 weeks now waiting for reasonable resolution/compensation.
Response from Med MartJan 23, 2019
Hello Mr. Slade,
We sent your images to the manufacturer immediately upon receipt of them from you. We emailed back to you within minutes that the replacement basket bracket would be shipped to you within the next couple of days. I am sorry you feel our service to you in response to these damage during shipping issues was only worth a one-star review. We replied to you by email and phone along each step of the way and had a whole new scooter sent out to you and assured you of the 14-month peace of mind guarantee that comes standard with your Drive Medical Scooter.
You are always welcome to call us if you prefer that to the email correspondence we send, however, all concerns were addressed in the email we sent in response to this bracket damage issue. Please reach out to us at our toll-free number Monday Through Friday 9 am to 8 pm EST and Saturday 10 am to 4 pm.
Kind Regards,
Med Mart Team
Just as an update Mr. Slade our site is undergoing maintenance and your and all other user accounts will be accessible again shortly. We apologize for the inconvenience.
In addition, as stated above your replacement basket bracket is shipping today and I expect you to have it by the end of this week or early next week.
MN
Morgan N.
O ordered a lift chair on Sat
O ordered a lift chair on Sat. I expected a shipment schedule by Tues. asking me how you are doing now will get low marks as I have not even a ship schedule to make sure it will be here this week.
Response from Med MartJan 15, 2019
Hello Sir!
Thank you for taking the time to respond to our review invite. I'm sorry you feel we are not performing to your expectations. Your order was placed on Saturday and today is Tuesday business day two. We did already send you tracking for your free gift from us Monday morning at 9:54 am. Tracking for your chair order will be provided once it ships out later today or tomorrow as described on our site this chair has a requested lead time of 2-3 business days. Yesterday, Monday was business day 1. Today is business day two. I expect shipping to occur by the end of the day tomorrow and we will be advised of tracking the following morning after it has been scanned in with the freight company.
I am resending the tracking for your free gift to ensure you know when that is arriving. Please reach out to us if you have any further questions or concerns and we will continue to keep you updated along the way!
Kind Regards,
Margaret
Med Mart Team
FW
Frank W J.
I ordered a item and the add claimed 2…
I ordered a item and the add claimed 2 day delivery,
That’s a joke. It’s now 12 days and still no walker,
Could have got better or same item in less than 4 days.
( I
I did contact the company to ask where was the item and was told
the item was on it’s way. I’m still waiting).
LS
Lorraine S.
I do not get responses when emailing
I do not get responses when emailing, when I call they are helpful, so I would rate customer service emailing at a "1" and when calling I would give them a "4".
