Med MartReviews of medmartonline.com

Was sent a custom chair and there where mistakes to it and it did not come out right. You wouls think they would take it back and replace it or refund the large amount spent on it ..... Now I have this chair made for a child. Not planning on staying with this company would have if they would gave tried to fix it but now I am stuck with. 1000 dollar chair my daughters baby doll would fit in ....

My experience with med mart was not good at all,didn't know that they are a drop ship site they order from the manufacturer when an order is placed so a much needed wheelchair was not available until the 18th of June after being ordered on the 28th of May didn't find out until I called for an update on my order being shipped cancelled the order now awaiting a refund lets see how long that takes,There customer service is Horrible

I am unable to review a shipment of a product I have not received.

I purchased an EZ Access product through Med Mart. The literature online was a little confusing in that the single fold and triple fold products were both labeled "Suitcase" I made the mistake of ordering the single fold. I understood I had to pay a restocking fee and freight to return the wrong product while ordering the correct one. My product was shipped from 350 miles away, yet I had to ship the return product 2,500 miles back to the west coast at a cost of $95.00; that, in addition to a 15% restocking fee. I contacted Med Mart about it and they were ambivalent to the issue saying that was EZ Access policy, I will not order from Med Mart or EZ Access again.

Online ordering never notified me upon ship. After five business days I called and was informed that my item was backlogged by two months. I asked why I wasnt told and they said their ordering system is not setup to do that. Finally got my item direct shipped from a store three days later. Poor service

On April 20th, I researched lift chairs for 10 hours on the internet. My disabled 45 year old son broke 5 ribs and needs a lift chair bad. I found the GOLDEN MaxiComfort Twlight on a web site called MedMart. I called and communicated with a sales rep. named Stacy Bryant. She said that the order would be placed on Monday, April 22nd and ship in three days, most likely on Wednesday, April 24th. She also said that I would receive the chair three days after it shipped, which I expected on Saturday, April 27th. She said that she would sent me an e-mail when it shipped. Today is Saturday and I haven't heard anything. Yesterday, Friday, April 26th, I called her at 1-888-260-4430, Ext 6, several times and after being placed on hold for over an hour, I hung up. I also sent her an e-mail and also sent the VP of E-Commerce, David Lykins an e-mail and have received no response. I have purchased several items through CARE CREDIT that provides 12 or 24 month interest free financing.without interest, especially for Medical Equipment. Since this is a Health item, it qualifies for the CARE CREDIT financing. The sales rep. said that it could not be purchased through CARE CREDIT. After receiving zero response from MedMart, I researched and found the GOLDEN Manufacturer Lift chair web site. Right there on the first page was CARE CREDIT financing. After telling me that I could not get the chair financed through CARE CREDIT, she sent my financing request through a company named AFFIRM in California. Of course, they immediately sent me the payment schedule with several hundred's of dollars in interest over 36 months with a 1st payment already scheduled in May. I can't even find their number to discuss with them the financing of a product that I haven't even received or know if and when I will receive it. I wish I had gone through another Dealer. This one sucks! I hope that the manufacturer GOLDEN with get involved and maybe cancel the MedMart Order and than sell me a chair directly from the factory with financing thru CARE CREDIT. Oh, I have received e-mail advertising from MedMart, just not anything concerning the Order I placed and a response to my concerns and questions. I also went on the internet to research this company and 90% of the reviews were very negative. I should have done my research!!!

We purchased a scooter and it was shipped on 4-22. When the tracking website said that it had been delivered and we did not have the scooter, we called Med Mart. They discovered the trucking company did not deliver in our area so they returned the scooter. We still have not received a scooter but of course Med Mart has our money.

Very bad service. only received half my order and when you call you will wait for over an hour--also--don't try the online help because that's the same service as the phone--nobody to help or care