Kristin
NEVER-use them! they dont have anything and are the middleman!
EDITED (again!) Yes, Lindsey called me on the “recorded” call and “promised” me they would provide me a tracking number once the alleged replacement was shipped either Thursday or Friday 1/3/2020. It is now Sunday 1/5/2020 , no reply, no tracking! Nearly $2k spent and this is their customer service. I own my own business and would lose customers left and right if I treated them like this! EDITED! 1/3/2020 STILL WAITING for the "Store Manager" to call me to confirm a replacement was shipped. 3 messages have gone unanswered! I have had to purchase many medical supplies for my quadrapeligic brother. I decided to try Med Mart for a bed after a internet search. Its been a month and I still don't have the bed. Part of it was delivered and after holding for a customer service rep for over 25 minutes,only to be told I need to deal with the freight company. The bed is lost and now they have to order another piece from the manufacturer. DO NOT USE THEM! they are the middle man and carry NOTHING!
Response from Med MartJan 6, 2020
EDIT: 01/06/2020 - On 01/03/2020- Lindsey updated you and your account of the shipment update at 3:05pm EST that the replacement shipped UPS and we were still awaiting the actual tracking number and that the moment we receive it, she would forward it to you. Our offices are closed on the weekends. You were emailed the tracking number at 9:08am EST this morning. EDIT: 01/03/2020 - Yesterday, Lindsey contacted you on behalf of Margaret because she is out of the office and is again today welcoming her first grandbaby into the world. Lindsey contacted you yesterday on this recorded call and as the reply stated below, she requested for tracking this morning so once we receive that, you will be informed immediately. Jan 2, 2020 3:00:10 PM|Complete Customer Not Notified Outbound call to +1 714-***-**** Call #214078 called Kristen Oh no! I looked up this order and it looks like a missing package shipping issue occurred right during the holidays and closed "holiday" days. We do carry ALOT of items and are one of the only companies in the country that do so with our 3 retail stores in Ohio and our own warehouses but for freight missing parts and components, we have to allow a certain timeframe for the missing package to be found before we can make the claim and ship anything else out. It looks like Lindsey and Margaret have a lot of calls and email efforts on solving this untypical problem for you and tracking was requested this morning. Thank you so much and we're terribly sorry this happened with a part of your order. It's a pleasure to help anytime!