Med MartReviews of medmartonline.com

I never received my purchases but you took my money!

Customer service is non existent and have not attempted to resolve my concerns. They promised to call me back but have not. I will not utilize them again and do not recommend that others order from them.

Are used med mart on the Internet to purchase an electric jazzy wheelchair five months later the batteries were dead I called and they sent me new ones but I had to pay $100 I used it again to three times and then when I charged it it would not charge again when I called they were very unsympathetic and told me basically tough luck that I need to buy new batteries I explain that no one told me that the chair was supposed to be charged all the time they didn’t care I will never use them again or refer them to my friends

Rec a ew- m34 scooter today and charged the battery .horn does not work and scooter will not go forward or backward. Need this machine now

Nice Chair if you are a Big Man. I would not have purchased this chair if I knew the chair would be so wide. It won't fit through the doorways in my house. If it was made for outside only, the comments should say that.

We ordered a P-440 Portable Ceiling Lift. After a few days, we had still received no shipping information. I contacted Med Mart using their chat function. After 30 minutes, they informed me I would receive shipping information as soon as it was available. The very next day I received notification it arrived. Nice tracking!!! It’s a $2,000 item, we want to track it. Med mart also sent me a 10% off coupon after my order. I again contacted Med Mart using their chat function. I asked for a credit. They refused. Insurance does not cover it. I am on disability, 120 dollars means much more to me than a company like Med Mart. We are happy with the lift, but find another company.

Poor communication regarding shipping of purchase. One part was shipped a week after purchase with no explanation. Likely it was overlooked but would prefer an honest explanation rather than run around. Second part of purchase required a signature at delivery. That was not explained and as a result it caused a 5 day delay in getting delivery.

This is the last time I am going to post on this site in regard to your company. If you read my last reply it says that Julie specifically told me there or 6 inches from the top of the mattress to the top of the footboard. If you record all the calls and keep the emails you have a record of this as well. I’m sure she didn’t intend to mislead me. But nonetheless it was a false statement and put me in a bind. Yes I found people to help me make a solution but it is not optimal. All I’m getting from you is excuses and no responsibility. There are many issues I could bring up but I’m tired of this back-and-forth. I will not be contacting your company Because I do not see how that would be productive. Consider this transaction closed. My reply to your reply: I was given incorrect information other than the shipping information. If you would bother to look at my file you would know that. Everything is documented per Julie’s request. She specifically told me, out of the email, that’s the top of the mattress that I ordered would be at least 6 inches from the top of the footboard. This is absolutely false. You all do not know this product at all. The mattress it’s the very top of the footboard. That is important since I have a mattress topper that is custom-made. We had to spend a week finding a solution. There is so much competition out there I have no earthly idea why anyone would go with your company. The Bed I ordered was actually less expensive on other sites but I went with Med Mart because I was told it is a small family owned company and I would get excellent customer service. What a joke. And please don’t insult me by suggesting that just because Julie was out with health concerns that I became frustrated. This doesn’t just fall on Julie. I ordered a $6000 Hospital Bed from Med Mart and it was the worst, no exaggeration, experience I have had. I have purchased a tremendous amount and disability equipment from other companies so I am not a novice at this. I ordered the bed through their e-commerce department and the first call was very good. From then on it went downhill rapidly. I received conflicting information from various sources… The company did not even know that my bed was shipping from Canada. I had to find that out from the transportation provider and let Med Mart know. I was given bad information on several other features of the bed. When I asked for help/questioned the information I was told our calls are recorded and I was never given incorrect information. Just terrible customer service. I was even told I was treating one of their employees badly… Which I guess my frustration wasn’t acceptable to her. Do yourself a favor and go with any other company that Med Mart!