Ruby
Lost Cart
Lost Cart ! I order med-cart on June 26 and it now July 11 and I still have not received it yet! It show to be ship to Fed x . But Fed x dose not know were it is . Can some one please help me find my Cart?

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Ruby
Lost Cart ! I order med-cart on June 26 and it now July 11 and I still have not received it yet! It show to be ship to Fed x . But Fed x dose not know were it is . Can some one please help me find my Cart?
Heather
We ordered a motorized scooter and were told 3-5 days and three weeks later and several phone calls in I still have received no reply as to when we can expect the scooter. My 19 yr old son is in hospice care and saved his own money for this motorized wheelchair which will greatly enhance his quality of life. I keep calling, being placed on hold repeatedly and then when I do speak with a customer service rep I’m told she is unable to reach the tech center but will respond when she does. Still have no scooter and still have no idea when it’s coming. I hope my son will be well enough to use it by the time it arrives. I’d recommend using another company!
Gina
This was the WORST!!! Company that I EVER dealt with and very positive will NEVER NEVER buy a thing from MedMart ever again. The R&L Carrier is the WORST delivery service ever. All around terrible service from both parties, now I'll see how crappy MedMart's product is.
Response from Med MartJul 6, 2020
Hello, We're sorry to see this type of review of our service. It appears as though your large shipment order was placed 3 business days ago since Friday the 3rd was considered a holiday in observation of the 4th on Saturday. Your order was shipped in the most expeditious manner and was already delivered to you. You ordered with free shipping which is a freight shipment to your driveway. You were advised the day after your order of this and if you needed inside delivery and set up that charge is $275 and you felt that was a scam. That is policy and is the same on items of this size by any medical company online. Although your personal sentiment is it's too much or a scam, that is not something we control or can change. You're welcome to call in and speak with management on this further if you would like and as always, it's a pleasure to help if we can. Thank you.
Gloria
I have not received my refund on a table and the ladies that assistanced me wasn’t very nice the one placing the order and neither the one refund but I admit the lady took the order was very rushing me . Even ask me to call back .
Jacqueline F.
MED MART itself is fine. Delivery was fine except delivery persons did not ask if I wanted to keep the packaging and in my excitement over finally receiving my chair, I did not ask them to leave it. It turns out you must have the original packaging to return an item. I now have an expensive lift recliner that is the most uncomfortable chair I have ever sat in, and I can't return it due to COVID19. MED MART should have made that clear when I was in the purchasing process.
Jerry
waiting for the bed sheets.for a 42 in, bed,,also the bed was a 35in not a42
Response from Med MartJun 24, 2020
Hi there, Jerry- I do see the free sheet set in DARK BLUE was on a slight backorder but we just received them back in stock and your tracking is being sent over shortly. Your bed and mattress was in a 42" and the sheets are being sent for what was ordered. We strive to do our best on each order and we apologize for the delay in your free gift. Perhaps once received, you can come back to edit this review for your overall service and quality of products. Thank you and kind regards, Julie B.
Trudy
My 90 year old mother's chair has not been working since since June , 2020. FOUR WEEKS OF NOTHING BUT HASSLES, BROKEN PROMISES TO SEND SOMEONE, PUSHED TO DIFFERENT PEOPLE TO"HANDLE" CONSTANTLY WITH NO RESOLUTION. Repeated and fully DATED calls to Med Mart have yet to solve anything. Constant broken promises, passed off to this person or that person. Promises to send someone and NO ONE SHOWS! NO RETURN CALLS S! NOTHING! IT'S Still very much under warranty. This is absolutely unacceptable and I am requesting A FULL REFUND AND I WILL NEVER BUT FROM THEM AGAIN. I paid $1950.00 to BUY AMERICAN and this company is the worst company in America. WHEN I requested I to talk to their PRESIDENT, DAVID FESMAN, I am told he's not available.. He's "in and out." No more excuses. Filing complaint with BBB in OHIO.
Myron
I have not received the product or even a shipping notice. More then 4 weeks after the order. Also the customer service numbers is never answered by a person.