Med MartReviews of medmartonline.com

well you are asking me 10 days after I placed my order, and still have not received my merchandise. So what rating can I give?? You gave me a delivery date and did not come close. Sorry not cool

I purchased a Queen Size Kalmia Hi Lo Adjustable Bed from Med Mart. Being handicapped, I purchased the white glove service, paying $275.00. The presale and ordering attention I received was great. Med Mart contracts out its White Glove service to a third party vendor, who in turn, contracted with a local vendor in my area for delivery and set up. My bed was delivered by an individual who, although being very nice, showed up by himself to deliver a bed weighing nearly five hundred pounds. I don’t know how he loaded my bed into his pickup by himself without damaging it -- only time will tell. Fortunately, I arranged for two of my adult sons to be present when the bed was delivered who assisted in the unloading and placement of the bed in my bedroom. The setup contractor told me the “guy” whom he hired to help deliver the bed did not show up; he also told me that this was only his second hospital bed delivery and that he will not set and deliver another one. He removed my four thousand dollar bed, which was not in the box it was shipped in, from the back of his pickup, unprotected and exposed to his greasy and dirty pickup bed and, as you can guess, soiled the edges of my very expensive bed. The set up contractor would have dropped the front edge of my bed on the asphalt had I not intervened. He pushed my bed back into his pickup letting it drop hard on the bottom of the pickup bed. I have no way of knowing if he caused any structural damage. I tried several times to get my sales representative on the phone to address my “White Glove Setup” issues to no avail. I was put on hold several times and never once had my sales representative talk to me after the sale. Through shear happenstance, I got hold of Margret Ryan, eCommerce Coordinator/Customer Experience Manager, to whom I explained my awful experience. I told her I wanted a full refund for my White Glove service and a one year service contract to cover any hidden damage that my bed may have incurred from its rough treatment. She confirmed my request in her e-mail as follows: “I am also looking at refunding your white glove delivery fee and the possibility of a free 1 year in home service plan – after I verify we can provide service in your area for this bed.” She did not follow-up with an additional e-mail or phone call. I, after placing several calls and being placed on hold again several times, finally got her on the phone for follow-up on my request. She said she was working on it--whatever that means. Med Mart is one of many vendors who sell this bed. My advice is to not buy one from them because they don’t know how to hire competent contractors for delivery and set up and, in addition, their after sales service is nonexistent. Sale made, money collected and get the next customer's order and money! Don’t let a slick website and a well done video influence you into making what I found to be a very bad experience.

Tremendous delay from the time that I requested a refund on my order. It was assured by one person and it took talking to two others, two weeks after the refund was suppose to have been received. Numerous emails were ignored that I sent. thankfully finally received the refund...but should not had taken that long. It was unclear why in the beginning that it was going to take up to 12 day to provide a refund but I gave it the amount of time. Other companies like yours refunds are almost immediate......So very disappointed in the outcome, most like will not be ordering any more from you, so please take my name off your email list. Michael Vestal....

They were quick to bill my credit card for an item that they did not have (but said they did) and then said it would take 4 to 6 weeks to get a credit to my card. This is not good business. Card should not be billed till item ships. I am still waiting for credit and it has been several weeks.

Ordering online was easy, but I couldn’t reach a soul when I wanted to make a return. They are horribly unresponsive. When calling within what’s published as their business hours, I repeatedly received an automated service. Very frustrating.

Ordered a ramp for a client a month ago, called customer service to find out where the order was and was on hold for too long couldn’t wait any longer and had to hang up. This has negatively affected my source of income and cash flow this job has doubled in cost because of a lack of response. Not to mention that the client has a severely handicapped son and need to replace their currently wooden ramp that’s is falling apart. They have been saving for a metal ramp for 4 years.

Update: we did get the chair delivered today, 10 weeks after the initial purchase. We purchased a chair for my dad, it has now been almost 10 weeks and we still do not have the chair. We have been told there were delays due to Covid & the latest we were told was there was a ransomware attack in the manufacturer. We received an email saying it was shipped & we should have received it last Thursday but we still have not received. Maybe today???? The customer service from Medmart is horrible. Never once did they contact us with delays, we would have to call which includes being on hold for over an hour at a time or never getting calls back. This chair is needed badly for my dads health & has been very difficult managing without this chair that is paid for, was told it would have been here 5 weeks ago & we still don’t have. Once, if, we receive we are just hoping the chair is the right one & in working condition but at this point we aren’t holding our breath.

Unfortunately I experience some of the worse customer service I have ever received with Med Mart. After placing my order I didn't have a good experience again. Specifically Julie was one of the rudest customer service reps I have ever spoken to. I was given different false information from different reps about product delivery and availability and I couldn't get through to your company via email or phone. I would recommend Julie have some very serious training on her tone and way of communicating. I would be very reluctant to do business with Med Mart again.