Med MartReviews of medmartonline.com

I ordered a product that was “in stock” and stated it would be shipped in 3 days. It’s been 2 weeks and no one seems to be able to even acknowledge my order even though my credit card was charged $1987.00. The distributor of the product is less than 100 miles from my house but still no product. Customer service for Med Mart is non existent.

I ordered a wheelchair on Dec 18th according to the charge on my credit card. Where is it?

I ordered this item on Dec 16th snd I still don’t have it

We ordered a Halo Safety Ring from MedMart for my 88 year-old mother who was in an assisted living facility with my 92 year old father. After the order was placed my mother (and father) developed Covid 19 and we were told that the prognosis was very poor for my mother. We called MedMart to cancel our order, but they said they could not for reasons that made no sense to us, especially since it was a week out from the expected delivery date. They said to reject it at delivery (which entailed another complication since my father was quarantined in assisted living and would not have direct contact with the delivery people). When we told the Company about that complication they in essence said "nothing we can do about it.") Luckily the front desk at the assisted living was occupied when the delivery man came so the person there was able to refuse delivery. But then, after my mother died, we got another email that said there was a $30 restocking fee. When we called to see if Med Mart could reverse that fee, we were told that the manufacturer charged that fee and, again, there was nothing they could do about it. Well, there was something they could do about it--call the manufacturer and get the restocking fee reversed, or, since MedMart was the company the Ring was purchased from, as a big company, they could eat the fee, given the circumstances. It is bad enough to have to deal with both parents having the disease, and one dying from it, but to have to get the kind of service we got, and no recognition that a customer has a legitimate concern, is unconscionable. We would never buy from them again and cannot recommend that anyone else do so, unless you want to have bad and unsympathetic customer service. Update: The day after we posted this review, the Company refunded our money. We don't know if they did it because of this review or changed their mind out of the goodness of their heart. But the refund is greatly appreciated either way.

My son paid over $3000 for a mobility scooter for me on 12/14/20. The date of this review is 12/28/20 and I still haven't received it. And this is why... Medi Mart charged my son almost $200 in shipping fees to a a extremely sub par shipping company that they knew was unreliable. It's been lie after lie with Medi Mart and the shipping company. My scooter is lost. No one knows where it is. All we get are excuses from everyone. They refuse to give me a replacement until they find out where the scooter is...who knows how long that will take given they don't care about looking for it. In the meantime, I'm out $3000, a scooter, my independence, my ability to even make it to the kitchen for a glass of water or to the restroom. I don't have a wheelchair so my husband must push me around in a old office chair. Medi Mart is a horrible company, full of misleading, deceptive people who have NO conscience. My advice is to stay as far away from them as you can. I hate that company. Theives are very bad and this place is full of them. If I could've, I would have gave a minus 20 star review.

I still have not received my purchase after two weeks. No response to any of my emails asking when it will ship. After hours on the phone with customer service (several times) I never received the updates I was promised. I paid the full price and still have no idea if or when the much needed medical equipment will ship. This isn’t an optional purchase, it’s critical to help my father get off the floor after he falls. I am still hopeful that I will receive shipping info this week and am praying that my father doesn’t fall again while we wait.

CANCELLED ORDER, however, MedMart never notified finance company. I am still being billed for product that was never shipped.

There has been no follow-up or communication after initial order was placed. Incorrect contact info auto-filled from PayPal, and failed to note where payment and delivery differed. Hand-off to unnamed manufacturer & last-mile delivery was atrocious and MedMart is not taking accountability. It appears the last-mile delivery organization may not be not adequate.