Med MartReviews of medmartonline.com

Response from Med MartMar 5, 2021

Thank you for your feedback. Our Customer service Representative has been in touch and I am glad to hear the situation has been resolved. We hope that once the product is received, if you are satisfied, you will reconsider your review. Thank you, MedMart Staff

Response from Med MartMar 9, 2021

Thank you for your feedback, I see that you have spoken with a customer service representative and this issue has been resolved. Thank you for your business and we hope that we will be able to assist you in the future. MedMart Staff

Response from Med MartMar 5, 2021

Hello Mr. Gonzalez, I am sorry you feel this way. You ordered the product, which was delivered, and you contacted us on March 2nd stating you would like to return it because the end user's health improved ( which we are happy for) . The return information was sent to you in a timely manner, in fact you received it on March 3rd. The whole process was explained to you on the phone, which you stated you understood there will be fees. The follow up email sent to you explained as well. We cannot be selling damaged equipment to customers, hence the inspection. We are still awaiting the arrival of the unit so that we may process your refund. Have a wonderful day! Med Mart team

Response from Med MartMar 3, 2021

Hi Jacque, Thank you for reaching out. Since you have selected a custom built lift chair, the estimated time for this product to ship is the last week in April. I apologize for the delay in communication as we were waiting on this information from the manufacturer. If you have further questions please contact a customer services representative. I hope once you receive your product, if it is to your satisfaction, you will reconsider your review. Thank you, MedMart Staff

Response from Med MartMar 3, 2021

Michelle, Thank you for taking the time to provide us with feedback. It appears your package was held up in Tennessee due to inclement weather. I am sorry it took longer than expected, but these conditions are out of our hands. Thank you for your understanding and I hope that the product was as expected upon arrival. Thank you for your business. MedMart Staff

Response from Med MartFeb 24, 2021

Hello Beth, I want to reach out to you personally to apologize for the delays and outages experienced with your orders. The original Bed you ordered went under VA government contract and no one outside the VA was allowed to purchase that bed. We were not advised of this until your order was already placed. The second bed unfortunately was being shipped from Texas and the severe weather there prevented shipments from leaving in a timely fashion. I am looking into all of this as shipping should have resumed as of yesterday per that manufacturer, but the state of Texas was under a declaration of Emergency. I am hopeful that an option that we have in stock in Cincinnati for same day shipping was discussed with you and I will be giving you a call today to see what I can do to assist you in all of this. These circumstances are absolutely unusual and given the pandemic and severe weather issues we have certainly faced an increase in call volumes and have worked our best to get back to all customers in the same day. I hope this answers some of the frustration you have faced and hope that I can assist you in getting this need met. Kind Regards, Margaret

Response from Med MartFeb 19, 2021

After researching your purchase, I see your dissatisfaction comes from our return protocol. Prior to checking out, a box must be checked that states understanding of our return policy. This is to ensure there are no surprises if the need to return arises. I see that our supervisor has been in touch and is working with you on other chair possibilities that may better suit your needs. We have to follow our policy, but I hope that you two will come to a resolution and you will reconsider this review. Below is the link to our return policy below for reference. https://medmartonline.com/return-policy/ Thank you, MedMart Staff

Response from Med MartFeb 17, 2021

I apologize for the inconvenience on your order. According to my findings, we had some technical difficulties with a few orders on that day. This is not an excuse for your trouble. However, it looks as though we attempted to reach you and refunded you right away due to this error. We strive for customer satisfaction and want to make this right, our supervisor will be in contact with you. Thank you, MedMart Staff