Med MartReviews of medmartonline.com

Your company needs to be more customer oriented. In addition when checking comparable walkers from other companies your price was at least $150 more than everything else advertised. Already left a long review on TrustPilot.

DO NOT BUY FROM THIS COMPANY if you need a bed sooner than one month or you may need to return it/get a refund. I confirmed the date that the technician received the bed, medmart told me I would be contacted within 24-48 hours for a delivery. An entire week had passed when I finally got a call from the technician and in the mean time my father had gotten injured falling off the bed and may need a nursing home. I requested to cancel this delivery and get a refund since I may not need the bed anymore and it has not been delivered. Customer service told me on the phone I would need to pay a restocking fee which is generally understandable, however they wanted me to pay more than $600!! Not only that, they also wanted me to pay shipping costs to return a bed I dont even have which is insane. I already paid extra to have a technician deliver and install it. Shipping between a technician and company should be on the company, not the customer, regardless of the situation. Other companies I have ordered from have accepted returns for equipment/supplies in a similar situation with no issues. Medmart is untrustworthy and unreliable for your loved ones

Replace a wheel chair to big for my doorways. Thought I had at least 30 days then find out I have $ and did not get the chair until half of the 7 days. BS!!!

The sling is nothing like you advertised. 150 dollars wasted. Till I can save up for a another one

Well I am thankful for getting the full refund and you indicate you are canceling the protection plan which 1) I have never received any receipt or documentation on; and 2) I have still never received anything in writing telling me what the plan covers. I am glad I have all the emails that tell a different story than that which you are implying. My original rating and review is justified. - - - - - - - - - - - - - - - - - - - - - - - - - - - - This is my reply to what Med Mart replied to my honest review. I have every email between Kristan Hewitt and myself and they tell a very different story than what Med Mart is claiming. I want the refund that I am supposed to receive which is $351.00 — the difference between the original lift and scale I ordered and the lift and scale I agreed to receive instead. When Kristan did not reply to me when I asked her for something in writing that describes what is covered in the protection plan, I did tell her to cancel my order and give me a full refund. And yes, then I changed my mind and told her I did want the lift and the scale and the refund of $351.00. That let her know I did not want the “protection plan”. It should not take days (weeks?) for any company to provide information in writing that describes their protection plan. I want my refund of $351.00. - - - - - - - - - - - - - - - - - - - - - - - - - - - - I already gave Med Mart a detailed explanation when they contacted me about the review I gave them directly and I never heard back from them. They could care less. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Please do not purchase from this company. At the very least, do not purchase a protection plan from them. They will not provide anything in writing that lets you know what their protection plan covers. That is very shady business. Med Mart gave me such a runaround when all I wanted to do was purchase a patient lift. I will NEVER buy from them again.

I was not able to return a product that was still in the package.

I placed the order specifically asking for the item to be delivered by Friday because I have an international flight on the following Monday so that I can take the item to my 87 yrs old father that is not able to move. I was assured that the item would ship on the same day and that it would arrive on time. Now I found out that the item shipped a day later and it will get here two days after I have left. I called customer service and they now told me that if I return the item I will get a restocking fee and a shipping fee. This was NOT disclosed when I placed the order. I specifically asked before ordering if there were free returns, and the sales woman said “yes as long as you return the item by 7 days”. Obviously all this information should have been disclosed before I placed the order. If I would have known that I would have not placed the order. It seems to me that the company used bait and switch tactics, saying free returns and yes, the item will arrive in time at first and then after they have the money they disclose all the fees and additional charges that were not disclosed before. This is highly unethical, that are taking advantage of people in need to make money and not disclosing the truth upfront!!

The installers did an outstanding job. the salesperson did a superb job. The company, Hub Group's performance was very poor. My experience, I received a text message call on Monday, January 12, 2026 stating that I bed would be shipped to my residence on January 13, 2026 between the times 11:30 to 3:30. I received phone call from a Hub Group representative stating the same thing. On January 13, 2026, no calls or texts. I called the Hub Group and left five messages, no responses. I call Med Mart, the representative acted like I was incorrect in telling him that Hub Group had contacted with a person. I corrected him and he stated that I would receive a call the next day to discuss the shipment. I did receive a call on the January 14, 2026, asking if I could receive a shipment on January 15, 2026. I told the representative that I need to call her back, since I had hired someone to be at the residence for the first shipment, to see if they would be available for January 15, 2026. I called back and left a message. The Hub Group has a Computer AVITAR to walk through their menu, it takes five times to get a human on the line, then it is an answering service which can only take a message. On the day of shipment January 15, 2026, I received a call at 6:20 AM, AUTOMATED, that my shipment was coming in 30 minutes. The shipment came at 8:03. The Hub Group Notification process is less than desirable.