Med MartReviews of medmartonline.com

Response from Med MartApr 7, 2021

Mary Beth, I was able to track the bed with FedEx and it is due to arrive to our technician by the end of the day tomorrow. He will be reaching out to you to schedule the delivery once it is received. I hope once you receive your product you will be satisfied and may reconsider your review. Please reach out to our customer service representatives if there is anything else we can assist with at this time. Thank you, The MedMart Team

Response from Med MartApr 5, 2021

Hello Ms. Bond, We are sorry you do not like our return policy, unfortunately, we are completely transparent and have our return policy listed on every page of our site. https://medmartonline.com/return-policy/ Our return policy clearly states a restocking fee will be part of the return process. Have a wonderful day! Thank you, Med Mart Team

Response from Med MartApr 6, 2021

Mr. Brunner, I sincerely apologize for the inconvenience on your purchase. We have been working on getting to the bottom of this situation while keeping you in the loop. I spoke with a representative at EWheels and was informed they connected with you. As of today we were able to provide FedEx tracking and everything should be in place. I am sorry for the inconvenience and delay in getting your purchase, we truly appreciate your patience and understanding in this matter. Thank you, MedMart team

Response from Med MartApr 5, 2021

Hello Ms. Bernas, We do apologize that you feel that way. We were awaiting confirmation from the manufacture in regards to the return. After multiple times of us inquiring, they responded back on 3/25 they had in fact received the unit back. A refund was put in on your behalf that very same day. Refunds can take between 10-14 business days to process, but I will reach out and ask that it be refunded immediately. Thank you, Med Mart team

Response from Med MartApr 1, 2021

Patrice, I want to apologize for the delay in your refund. I tried to reach out via phone, but was told I did not have an accurate number. I do not want to make excuses, so all I can say is that we are human and this was an honest error on our part. Your refund has been issued. Please accept our apologies. Thank you, MedMart Team

Response from Med MartMar 29, 2021

Ms. Gilligan, I am sorry you had a less than satisfactory experience with the delivery of your product. We will look into this as we strive for a great customer experience from start to finish. If there is anything we can do to help, please let us know. Thank you, MedMart Team

Response from Med MartMar 24, 2021

Mr. Edwards, I do apologize for lack of communication. I'm not sure what has happened, but I am currently looking into your order. Unfortunately, I do not see an update from the manufacturer as of yet, so I am going to inquire with them. As soon as we are able to get a response from them, we will let you know via email. Please accept my apologies. Thank you, Med Mart team.