Jack
Your handling of a damaged shipment was excellent.
The packaging of the lift was badly damaged but you suggested we should try assembling it anyway--any broken parts would be replaced with no charge. Fortunately, nothing was damaged. I appreciate you quick and helpful support in letting us know how to proceed. The lift itself is great. Thanks. JFE.
Response from Med MartSep 21, 2025
Hi Jack, Thank you for sharing your experience. We’re sorry to hear the packaging arrived in poor condition, but we’re glad our team was able to provide quick guidance and reassurance as you moved forward with assembly. It’s wonderful to hear that the lift itself was undamaged and working well for you. We truly appreciate your trust in us and are always here to support you with solutions whenever challenges arise. Thanks, Team Med Mart


