Judith U.
I purchased a hoyer sling
I purchased a hoyer sling, using the same numbers that were on the back of my older swing and received a different model. When I called to tell them of their mistake, they denied it and told me I was not able to return it. I purchased another model on April 21,2021 and it was going to be sent out the next day. It is now May 30, 2021 and I still haven’t received it. I was told two weeks ago that a representative was going to call me back in a few minutes, again, I have heard nothing from her. I don’t think I will be doing business with Med Mart again.
Response from Med MartJun 9, 2021
Judith, Thank you for your feedback, I see that you have been in touch with a representative. Your sling is due to ship out on 6/18. I understand the frustration with delays when it comes to how important these products are. Unfortunately, there is not much we can do as we (and all other businesses) are still dealing with the aftermath of the pandemic. We truly appreciate your patience and business and hope that you will give us the opportunity to serve you in the future. Thank you, MedMart Staff